JUAN ESTRADA
CHICAGO,US
Summary
Results-driven retail sales professional with strong customer service and product knowledge. Proven ability to meet sales targets through effective communication and a deep understanding of customer needs. Committed to enhancing shopping experiences and fostering customer loyalty.
Overview
2
2
years of professional experience
Work History
Stylist Sales Associate
Banana Republic Factory Store
Chicago, Illinois
05.2025 - 09.2025
- Assisted customers in selecting clothing and accessories to fit their needs and style.
- Facilitated customer interactions, improving overall satisfaction and support experience.
- Organized store layout to enhance visual appeal and accessibility.
- Restocked backroom inventory, ensuring consistent product availability for customers.
Counter Server
Panda Express
Chicago, US
12.2024 - 01.2025
- Greeted customers, delivered friendly service, and addressed inquiries to enhance customer experience.
- Delivered top-quality customer service to clients.
- Offered details about menu items and suggested choices to meet customer tastes.
- Processed payments accurately and efficiently at cash register to ensure smooth transactions.
- Resolved guest complaints to maintain complete customer satisfaction.
- Maintained organized and clean sales floor to foster a welcoming shopping environment.
- Maintained a clean, organized, and stocked workstation.
- Effectively multitasked within a fast-paced environment.
ESL Tutor
Erie Neighborhood House: ESL
Chicago, US
09.2024 - 12.2024
- Created lessons that facilitated easier English learning for students, catering to diverse learning needs.
- Developed interactive activities that increased student engagement and participation in English lessons.
- Researched ESL instruction topics, including second language acquisition theory and best practices in vocabulary teaching, to inform lesson development.
Office Assistant
Mather High School
Chicago, US
07.2023 - 05.2024
- Greeted students, staff, and visitors at the school entrance, directing them to the appropriate offices or resources for assistance.
- Photocopying, scanning, printing, and distributing materials.
- Created and managed student availability lists for counselor meetings.
- Assisted in coordinating student appointments with counselors.
- Provided Spanish translation services during an eye exam event for Spanish-speaking students.
- Supporting teachers, administrators, and other school personnel with special projects or tasks.
- Edited documents for school events and programmed activities.
- Developed and implemented lesson plans to meet the needs of English language learners.
- Designed creative games that facilitate language development while also being fun for students.
- Created an encouraging learning environment by utilizing positive reinforcement strategies.
Education
Bachelor of Science - Neuroscience
Dominican University
River Forest, IL05-2028
Skills
- Customer service
- Operate cash registers
- Multi-tasking
- Time Management
- Adaptability
- Problem solving
- Teamwork
Awards
- Biliteracy Spanish Award: Recognized for passing the Spanish proficiency exam
- College Possible
- Dual English Award
Languages
- Spanish, Native
- English, Native
Timeline
Stylist Sales Associate
Banana Republic Factory Store
05.2025 - 09.2025
Counter Server
Panda Express
12.2024 - 01.2025
ESL Tutor
Erie Neighborhood House: ESL
09.2024 - 12.2024
Office Assistant
Mather High School
07.2023 - 05.2024
Bachelor of Science - Neuroscience
Dominican University