Juan Fernandez
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Self-motivated professional recognized for willingly taking on various tasks in busy settings. Focused on boosting customer loyalty by maintaining optimum stock levels. Helpful and accommodating individual comfortable greeting customers and answering questions or inquiries.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Retail Sales Associate
Wine & Liquor Super Store
The Bronx
05.2024 - Current
- Guided customers in selecting wines and spirits tailored to preferences, enhancing their shopping experience.
- Organized and maintained product displays to improve store appearance and facilitate customer access.
- Executed sales transactions with precision at point of sales, ensuring a smooth customer checkout process.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Manager
Mi Casa Mini Market
09.2022 - 02.2024
- Managed daily operations and ensured efficient workflow in store.
- Supervised staff, providing training and support to improve performance.
- Implemented inventory management systems to track stock levels accurately.
- Maintained customer service standards to enhance shopper experience.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Achieved cost-savings by developing functional solutions to problems.
Manager
La Esquina del Chebi
03.2019 - 04.2021
- Managed daily operations to optimize workflow and enhance store efficiency.
- Supervised staff, delivering training and support to elevate performance.
- Implemented inventory management systems to track stock levels accurately.
- Maintained customer service standards to improve shopper satisfaction.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
Licenciatura - Accounting And Finance
UTESI
09.1992 - 06.1998
Skills
- Sales transactions
- Product display management
- Customer relationship management
- Inventory management
- Customer service standards
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Point-of-sale system
- Price tagging
- Shelf stocking
- Cross-selling techniques
- Merchandise display
- Backroom organization
- Upselling strategies
Languages
Spanish
Full Professional
English
Elementary
References
References available upon request.
Timeline
Retail Sales Associate
Wine & Liquor Super Store
05.2024 - Current
Manager
Mi Casa Mini Market
09.2022 - 02.2024
Manager
La Esquina del Chebi
03.2019 - 04.2021
Licenciatura - Accounting And Finance
UTESI
09.1992 - 06.1998