Juan Fernandez Mederos
Naples,FL
Summary
Proven leader and customer service expert from Gigi’s Bakery and Burlington, adept at fostering teamwork and enhancing customer satisfaction. Skilled in cash handling and staff management, I significantly improved team productivity and operational efficiency. My approach combines strong organizational abilities with creative thinking, driving positive outcomes and workplace safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Clerk/Server
Gigi’s Bakery
01.2023 - Current
- Take orders from and serve food and beverages to patrons.
- Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly.
- Answer questions about the menu and make recommendations when appropriate or requested.
- Prepare appetizers, salads, and cold dishes.
- Assist a team of hosts and hostesses by greeting, seating, and thanking customers.
- Communicate with kitchen staff directly and via computers.
- Cleaned tables, removed dirty dishes, and replaced table linens.
- Replenished clean linens, glassware, silverware, and dishes.
- Supplied service staff with food.
- Served patrons with water, coffee, and condiments.
- Cleaned and polished furniture, shelves, walls, and equipment.
- Stocked refrigerators with drinks.
- Requested and recorded customer orders and totaled orders with cash registers.
- Notified kitchen staff of special orders and shortages.
- Supervised a team of five employees.
- Monitored and ordered food items and kitchen supplies.
- Wrapped sandwiches, pastries, and hot entrees for serving.
- Balanced payments and receipts in cash registers.
- Prepared food items including salads, sandwiches, and desserts.
Supervisor
Burlington
08.2024 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Cashier
Burlington
05.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Chemical Engineering
Universidad Tecnológica De La Habana
High School Diploma -
IPU Mártires De Granada
2019
Skills
- Spanish and English
- Workplace Safety
- Strong Organization
- Customer service expertise
- Filing systems
- Document Preparation
- Cash handling experience
- Organization skills
- Telephone skills
- Time Management
- Customer and client relations
- Verbal and written communication
- Greeting and Seating Clients
- Staff Management
- Scheduling
- Teamwork and Collaboration
- Friendly and Helpful
- Attention to Details
- Multitasking
- Adaptable and Flexible
- Creative Thinking
- Active Listening
Certification
- Immigration Document Preparer Program
- Notary Public License
Timeline
Supervisor
Burlington
08.2024 - 08.2024
Cashier
Burlington
05.2024 - 08.2024
Front Clerk/Server
Gigi’s Bakery
01.2023 - Current
Chemical Engineering
Universidad Tecnológica De La Habana
High School Diploma -
IPU Mártires De Granada