Juan Flores
Horsham,PA
Summary
Dedicated with experience in the hospitality industry. Skilled in time management and clear communication with guests, consistently enhancing service efficiency and guest satisfaction. Strong multitasking skills able to contribute strong organizational abilities to improve overall fluidity.
Overview
3
3
years of professional experience
Work History
Guest Services Staff Member
Chick-fil-A
Warminster, PA
03.2023 - 01.2026
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in managing front-line operations, ensuring efficient order processing and delivery.
- Trained new staff on operational procedures and customer engagement techniques.
- Collaborated with team members to maintain cleanliness and organization of service areas.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Utilized strong communication skills to effectively resolve guest complaints and concerns.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted guests upon arrival by providing warm welcome.
Busser
Cheesecake Factory Inc
Willow Grove, PA
01.2026 - 03.2026
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Coordinated with kitchen staff to ensure timely delivery of food and beverage orders.
- Monitored dining room for guest needs, providing assistance as required.
- Streamlined table turnover processes, contributing to improved service flow during peak hours.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Reset and cleaned tables quickly to prepare for new customers.
Education
Associate Degree in Nursing- In Progress - Nursing
Montgomery County Community College
Blue Bell, PA05-2029
High School Diploma -
Hatboro Horsham Senior High School
Horsham, PA06-2025
Skills
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
- Team collaboration
- Effective problem solving
- Working under pressure
- Positive attitude
- Multitasking and organization
- Spanish fluency
Languages
Spanish
Full Professional
English
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional health
- Music
Timeline
Busser
Cheesecake Factory Inc
01.2026 - 03.2026
Guest Services Staff Member
Chick-fil-A
03.2023 - 01.2026
Associate Degree in Nursing- In Progress - Nursing
Montgomery County Community College
High School Diploma -
Hatboro Horsham Senior High School