Frank Avila
Los Angeles,CA
Summary
Service-oriented Guest Services Staff Member known for ability to complete tasks with high productivity and efficiency. Possess specialized skills in customer service, conflict resolution, and communication, ensuring guests' needs are met with professionalism. Excel in empathy, active listening, and adaptability, facilitating positive guest experiences and resolving issues promptly.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Guest Services Staff Member
Dodgers
Los Angeles, CA
03.2026 - Current
- Managed ticketing operations and ensured smooth entry for all attendees.
- Assisted guests with inquiries and provided information about events and services.
- Maintained cleanliness and organization in guest areas throughout the venue.
Care giver
IHSS
Los Angeles, CA
05.2025 - 01.2026
- Managed medication schedules and ensured timely administration for clients.
- Assisted clients with daily living activities and personal care needs.
- Developed trusting relationships with clients to enhance quality of life.
Education
Sotomayor High School
Los Angeles, CASkills
- Ticketing operations
- Customer service
- Guest relations
- Event coordination
- Attention to detail
- Time management
- Organizational skills
- Team collaboration
- Communication skills
- Exceptional communication
- Relationship building
- Problem resolution
- Conflict management
- Strong empathy
Certification
- Gaurd card certification
Timeline
Guest Services Staff Member
Dodgers
03.2026 - Current
Care giver
IHSS
05.2025 - 01.2026
Sotomayor High School