Juan M. Franco
Sun Valley,CA
Summary
Energetic and visionary professional with passion for optimizing retail environments. Possesses deep understanding of retail management and strategic planning, with skills in inventory control and staff training. Committed to driving operational efficiency and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Representative
Zara
09.2024 - Current
- Developed strong client relationships for long-term loyalty and repeat business.
- Conducted market research to identify new opportunities for product offerings.
- Increased customer engagement by implementing personalized follow-up strategies.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Head Cashier
Zara
01.2022 - 09.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Team Member
Five Guys
07.2021 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
John H. Francis Polytechnic High School
Sun Valley, CA06-2021
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Client service
- Relationship building
- Product and service knowledge
- Product and service sales
- Time management
- Customer experience enhancement
- Market trends
- Product knowledge
- Exceeds sales goals
- Team leadership
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Sales Representative
Zara
09.2024 - Current
Head Cashier
Zara
01.2022 - 09.2024
Team Member
Five Guys
07.2021 - 01.2022
High School Diploma -
John H. Francis Polytechnic High School
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