Juan Fuentes
Orlando,FL
Summary
Highly accomplished, IT Leader who offers 25 years of with a proven record of attaining a competitive advantage via mission-critical solutions and valued critical thinking for insightful, change-driven results. Visionary Professional who rises above IT challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios, as well as independently resolving in-depth issues. Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, teams, and customers, and who excels in fast-paced autonomous and / or collaborative environments. Ambitious Self-Starter who contributes additional professional interests in cyber security and cyber forensics.
Highly organized professional with extensive experience in project management, driving initiatives to successful completion. Known for fostering team collaboration and delivering results. Renowned for adaptability and problem-solving skills, ensuring seamless project execution and stakeholder satisfaction.
Overview
27
27
years of professional experience
Work History
Senior Project Manager | Global
Tinubu
12.2022 - Current
- Successfully led SAAS projects within E-surety business, ensuring alignment with business objectives.
- Managed cross-functional teams including Product Management, developers, BAs, and client interactions.
- Orchestrated planning, execution, and delivery of multiple SAAS projects within strict timelines and quality standards.
- Implemented agile methodologies to enhance project workflows and adapt to changing requirements.
- Utilized project management tools such as Jira and Asana for tracking tasks and monitoring project milestones.
- Proactively identified and mitigated risks, fostering a collaborative team environment.
- Delivered projects meeting or exceeding client expectations, driving high levels of satisfaction and repeat business opportunities. Managed several multi million dollar project across 3 teams.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Maintained schedules to meet key milestones at every project phase.
Senior Project Manager | North America and LATAM
Charles Schwab, Remote
01.2022 - 12.2023
- Managed SAAS and PAAS technology projects within Identity & Access Management (IAM), RAM, Cloud Services, and Cyber Security domains.
- Developed methods for monitoring and measuring risk, compliance, and assurance efforts.
- Conducted audits of IT programs and projects, ensuring optimization and problem-solving support.
- Coordinated overall project management, including budget, staffing, and contracting.
- Gathered feedback on customer satisfaction and internal service performance for continual improvement.
- Managed internal relationships with IT process owners, defining Operating Level Agreements (OLAs).
- Reviewed service performance reports, identified issues, and initiated corrective actions.
- Balanced and prioritized services to meet customer requirements, constraints, and objectives.
- Led budget, staffing, and contracting efforts for successful project outcomes.
Senior Project Manager | North America and LATAM
Home Depot Corporate, Orlando, FL
01.2021 - 01.2022
- Directed managed services operations for B2B SAAS international provider of IAM and RAM configuration across 20 division and 3-10 resources per division.
- Managed client installations and support, focusing on development of new or upgraded products and services.
- Led project initiation efforts, defining project plans, scope, activities, schedules, budgets, and resources.
- Aligned internal project requirements with operational standards, interfacing with external clients for issue resolution.
- Managed global projects and client-interfacing projects, including supply chain management and planning.
Cybersecurity Project/Senior Program Manager | North America
Fortress Info Sec, Orlando, FL
01.2020 - 01.2021
- Orchestrated security projects for critical infrastructure sectors, ensuring alignment with organizational goals.
- Managed teams supporting industries like Power Utilities, Transportation, and Healthcare.
- Oversaw projects within NIST, NERC, and ISO frameworks, ensuring adherence to schedules and quality standards.
- Planned and executed supply chain software enhancements, fostering communication with stakeholders.
- Customized processes and tools to support cybersecurity initiatives effectively.
Program/Senior Manager | Managed Services- North America & LATAM
FIS Global, Orlando, FL
01.2016 - 01.2020
- Directed Multi-million dollar client installations and support, driving development of new and enhanced products and services. Onsite in LATAM and USA managing 6 team
- 4-13 resources.
- Managed project initiation efforts, crafting and executing comprehensive project plans.
- Optimized success by aligning internal project requirements with operational standards.
- Managed global projects and client-interfacing projects, including supply chain management and planning.
Vice President Senior IT Manager | Senior Manager
BNY Mellon, Orlando, FL
01.2002 - 01.2015
- Strategically steered development efforts for asset management and securities services.
- Established and directed globally disbursed projects and teams, optimizing operation efficiencies.
- Prototyped new technologies for quicker, cost-effective innovation, managing workplace services and operating capital budget for 6 application and over 250 resources globally.
- Improved product reliability and customer satisfaction through quality assurance efforts.
Senior Project Manager
International Fund Administration, New York, NY
01.2001 - 01.2002
- Proactively monitored and enforced policies and procedures, spearheading new standards.
- Delivered ongoing recommendations to align action plans with operational objectives.
IT Manager | Network Engineer
Okumus Capital, New York, NY
01.1998 - 01.2001
- Directed IT operations for hedge fund sponsor, forecasting budgets and delivering technical customer service.
- Created, implemented, and managed network topology solutions in a multi-tier environment.
Education
Master of Science in Management Information Systems - Cyber Forensics Emphasis
Strayer University
Bachelor of Science in Management Information Systems - Cyber Security Emphasis
Strayer University
Skills
- Enterprise ArchitectureProject ManagementProgram Management
- Strategic Analysis
- Software Development
- Business Intelligence
- SDLC
- Enterprise Planning Control
- Cloud
- ITILv3 Foundations
- Cybersecurity
- Managed Service
- Scrum Certification
- Change Management
- Continuous Improvement
- Multi-Process Optimization
- Process Improvement
- Team Building
- Training
- Development
- Coaching
- Mentoring
- Coaching & Mentoring
- Critical Infrastructure/ Supply Chain Risk Management
- CMMI/CMMD compliance
- Agile Project Management
- Policies, Process & Standards
- Project planning
- Scope management
- Client relationship management
- Project plan development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Project Manager | Global
Tinubu
12.2022 - Current
Senior Project Manager | North America and LATAM
Charles Schwab, Remote
01.2022 - 12.2023
Senior Project Manager | North America and LATAM
Home Depot Corporate, Orlando, FL
01.2021 - 01.2022
Cybersecurity Project/Senior Program Manager | North America
Fortress Info Sec, Orlando, FL
01.2020 - 01.2021
Program/Senior Manager | Managed Services- North America & LATAM
FIS Global, Orlando, FL
01.2016 - 01.2020
Vice President Senior IT Manager | Senior Manager
BNY Mellon, Orlando, FL
01.2002 - 01.2015
Senior Project Manager
International Fund Administration, New York, NY
01.2001 - 01.2002
IT Manager | Network Engineer
Okumus Capital, New York, NY
01.1998 - 01.2001
Bachelor of Science in Management Information Systems - Cyber Security Emphasis
Strayer University
Master of Science in Management Information Systems - Cyber Forensics Emphasis
Strayer University
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