Juan Gallo
Long Beach
Summary
Customer service professional with a strong record of enhancing satisfaction, achieving a 95% customer satisfaction rate. Proven track record of improving reporting accuracy by 25%, ensuring compliance with industry standards. Adept at fostering teamwork and maintaining lasting client relationships.
Overview
10
10
years of professional experience
Work History
Sr Field Inspector
Cox Automotive
Anaheim
10.2025 - Current
- Inspected vehicles for safety and quality compliance, identifying issues to maintain industry standards.
- Communicated findings clearly to management and clients regarding inspection results.
- Coordinated client inspections, ensuring timely report delivery and adherence to client expectations.
Intl Customer Service
Convaid/Etac
Torrance
07.2022 - 10.2025
- Managed customer service expectations and delivered superior service, achieving a 95% customer satisfaction rate.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Enhanced vendor relationships, leading to a 15% increase in repeat business.
Attractions CM
Disneyland
Anaheim
04.2019 - 06.2022
- Contributed to a 20% increase in guest satisfaction scores by delivering exceptional service and resolving complaints effectively.
- Resolved guest issues with knowledgeable and friendly service, contributing to overall customer satisfaction.
- Trained and mentored new team members, fostering collaboration and improving service quality during peak seasons.
CRW
Autonation
Gardena
04.2019 - 10.2021
- Improved reporting accuracy by 25% through detailed inspections and documentation, leading to more efficient operations.
- Collaborated with cross functional team to resolve service-related challenges, streamlining workflow.
- Collaborated with team members to meet project objectives and deliver on deadlines.
CSR
J&D Transportation Inc.
Long Beach
12.2016 - 04.2019
- Assisted customers with inquiries on transportation services and logistics solutions, ensuring timely support.
- Maintained strong relationships with carriers, resolving issues promptly and reducing complaints by 30%.
- Provided accurate shipment quotes and coordinated logistics, enhancing operational efficiency.
Education
Bachelor of Science - BA - Hospitality Management
Cal State University Long Beach
Long Beach, CA01-2020
Skills
- Quality control
- Safety compliance
- Inspection reporting
- Vehicle inspection techniques
- Excel
- Microsoft Word
- Outlook
- Customer relationship management
- Team collaboration
Timeline
Sr Field Inspector
Cox Automotive
10.2025 - Current
Intl Customer Service
Convaid/Etac
07.2022 - 10.2025
Attractions CM
Disneyland
04.2019 - 06.2022
CRW
Autonation
04.2019 - 10.2021
CSR
J&D Transportation Inc.
12.2016 - 04.2019
Bachelor of Science - BA - Hospitality Management
Cal State University Long Beach