Juan Galvez
Orlando,FL
Overview
6
6
years of professional experience
Work History
Licensed Health Insurance Agent
Self-employeed
04.2019 - Current
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Call Center Representative
Mall Express Services
03.2018 - 03.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Warehouse Associate
Amazon
10.2018 - 03.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Applied troubleshooting techniques with different technologies when promoted to troubleshooter associate.
Education
Full Stack Software Development Bootcamp - Technology Education
University of Miami
Miami, FL11.2023
Google Certificate - Operating Systems
Coursera
Online11.2022
Google Certificate - Computer Networking
Coursera
Online09.2021
Google Certificate - Technical Support Fundamentals
Coursera
Online07.2021
Skills
- Customer Engagement
- Bilingual fluency
- HIPAA knowledge
- Front-end Frameworks
- Algorithms Understanding
- Back-end frameworks
- Git proficiency
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
Timeline
Licensed Health Insurance Agent
Self-employeed
04.2019 - Current
Warehouse Associate
Amazon
10.2018 - 03.2019
Call Center Representative
Mall Express Services
03.2018 - 03.2020
Full Stack Software Development Bootcamp - Technology Education
University of Miami
Google Certificate - Operating Systems
Coursera
Google Certificate - Computer Networking
Coursera
Google Certificate - Technical Support Fundamentals
Coursera