Juan Garcia
El Paso,TX
Summary
Dynamic and reliable professional with hands-on experience in customer service from retail to phone repair. Enhancing satisfaction through efficient repairs and personalized support. Adept at teamwork and maintaining organized workspaces, ensuring optimal performance and a positive customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phone Repair Technician (internship)
Cell Phone Trade-In
El Paso, TX
06.2025 - 08.2025
- Diagnosed and repaired smartphone issues to restore function.
- Preformed checks on devices after a repair to ensure optimal performance.
- Gave out support and guidance to customers regarding device care and maintenance.
- Managed inventory of parts and tools, ensuring availability for repairs.
- Maintained a organized workspace, ensuring all tools and parts were in place.
- Enhanced overall customer experience by offering additional services such as screen protectors or cases
- Enhanced customer satisfaction by providing timely and efficient phone repair services.
- Assisted customer with inquiries of their devices and/or repairs.
- Provided customers reliable pricing in order to ensure customer satisfaction.
Retail Sales Associate
Ross Dress for Less
El Paso, TX
09.2022 - 07.2025
- Assisted customers with locating merchandise.
- Maintained organized and clean sales floor in order to improve the shopping experience for customers.
- Worked with team members to stock inventory
- Helped out customers understand their needs and recommend appropriate products.
- Supported promotional activities by setting up displays and arranging merchandise attractively.
- Greeted customers and helped with product questions, selections, and purchases
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Provided a service for loss prevention in order to ensure no items are stolen.
Education
CompTIA A+ Certification - Information Technology
Socorro Community Education
El Paso, TX06.2025
High School Diploma -
Socorro High School
El Paso, TX06.2022
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Reliability and punctuality
- Flexible schedule
- Money handling
- Stocking and receiving
- Hardware repair
- Sales support
- Troubleshooting skills
- Organizational skills
Certification
- CompTIA A+ Certification
Timeline
Phone Repair Technician (internship)
Cell Phone Trade-In
06.2025 - 08.2025
Retail Sales Associate
Ross Dress for Less
09.2022 - 07.2025
CompTIA A+ Certification - Information Technology
Socorro Community Education
High School Diploma -
Socorro High School