Summary
Overview
Work History
Education
Skills
Summary Of Skills
Timeline
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Juan Giles

Dallas,TX

Summary

Highly skilled Bilingual Phlebotomist possessing relevant experience in fast-paced healthcare environments. Strong abilities in patient care, quality control and data management make for efficient and safe blood collection procedures. Demonstrated skills in building rapport with diverse patients, ensuring comfort during venipuncture processes. Previous roles have resulted in increased efficiency and improved patient satisfaction rates.

Overview

14
14
years of professional experience

Work History

Phlebotomist

Bluitt Flowers Health Clinic Parkland COPC
Dallas, TX
02.2020 - 02.2025
  • Epic software program is used to access EMR and receive and collect patients blood work orders.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Patients Blood and Send Out specimens are handled and stored properly for courier pick up includes, Paps, Stool, Blood, COVID Swabs, Wound Samples, Urine and 24hrs Urine.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Identified patients using proper procedures prior to specimen collection.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Followed all safety protocols when handling hazardous materials.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • POC testing is performed U/A, Pregnancy, COVID, Flu, Strep, Wet Preps, CMP, A1C.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Performed centrifugation and specimen aliquoting for sample preparation.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Maintained patient comfort and safety throughout the phlebotomy process.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Assisted in the training and mentoring of new phlebotomy staff.
  • Collaborated with laboratory personnel to resolve specimen issues.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Verified patient information prior to specimen collection.
  • Monitored patients for adverse reactions and provided immediate care as needed.
  • Responded quickly and effectively to emergency situations.
  • Demonstrated proficiency in using a variety of collection techniques and equipment.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Provided excellent customer service while interacting with patients.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Maintained a clean, safe, and organized work environment.
  • Assisted in the training of new phlebotomists.

Medical Assistant

Lewisville Diagnostic Center
Lewisville, TX
10.2013 - 01.2020
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Handled general office duties to support administrative staff during peak hours.
  • Prepared treatment rooms for patient examinations.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Educated patients about medications, procedures and physician's instructions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Collected samples from patients for laboratory testing purposes.
  • Administered injections, medications and treatments as directed by the physician.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Contacted medical facilities to schedule patients for admission.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Documented notes during patient visits.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

General Labor

Pioneer Paper Stock Company
Dallas, TX
09.2010 - 07.2011
  • Consolidated and organized inventory on the warehouse floor for accurate tracking
  • Promoted to other duties such as controlling mechanical distribution of inventory
  • Assisted in training new employee’s company policies and procedures

Education

Medical Assistant Certificate Program -

Sanford-Brown College
Dallas, TX
11.2012

Skills

  • Medical Office Procedures
  • Health Insurance Claims Processing
  • Medisoft
  • SOAP Notes
  • Taking Vital Signs
  • Blood collection
  • Venipuncture
  • Specimen handling
  • Sample labeling
  • Quality control guidelines
  • Blood culture collection
  • Skin puncture
  • Venipuncture and capillary puncture
  • Butterfly needle technique
  • Data entry
  • Assisting in Physical Examinations
  • Biomedical Waste Disposal
  • Electrocardiography
  • Clinical Asepsis
  • CPR and First Aid Certified
  • Phlebotomy
  • Smear Procedures
  • Urinalysis
  • Specimen Collection
  • Medical Terminology
  • Anatomy and Physiology
  • Pharmacology

Summary Of Skills

Medical Office Procedures, Health Insurance Claims Processing, Medisoft, SOAP Notes, Taking Vital Signs, Assisting in Physical Examinations, Biomedical Waste Disposal, Electrocardiography, Clinical Asepsis, CPR and First Aid Certified, Phlebotomy (Finger Sticks and Venipunctures), Smear Procedures, Urinalysis, Specimen Collection, Medical Terminology, Anatomy and Physiology, Pharmacology

Timeline

Phlebotomist

Bluitt Flowers Health Clinic Parkland COPC
02.2020 - 02.2025

Medical Assistant

Lewisville Diagnostic Center
10.2013 - 01.2020

General Labor

Pioneer Paper Stock Company
09.2010 - 07.2011

Medical Assistant Certificate Program -

Sanford-Brown College

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