Transitioned from a successful career as a bus driver to pursuing opportunities in Information Technology. Currently enhancing skills in IT fundamentals, web development, and cloud computing through Course Careers. Strong background in customer service, providing excellent problem-solving and communication abilities. Eager to embrace challenges and contribute effectively in the tech industry.
Help Desk Ticketing System (osTicket), Azure VMs, osTicket, IIS, Deployed a cloud-based ticketing system to simulate IT support workflow and user management. Active Directory (On-Premises) in Azure, Azure VMs, AD, PowerShell, Set up an Active Directory domain environment in Azure and managed user/group policies with PowerShell. Active Directory Home Lab, Oracle VirtualBox, PowerShell, Built a local AD lab using Oracle VirtualBox. Installed Windows Server and Windows 10 VMs, created users, OUs, and group policies via PowerShell scripting. Cybersecurity & Networking Labs, TryHackMe, Wireshark, Linux, Completed hands-on labs in offensive/defensive security, common web attacks, and OS fundamentals using virtual machines.