Juan Gomez Frias
Jackson,WY
Summary
High-performing Guest Services Manager with over 3 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Services Manager
Marriott
Jackson, WY
05.2021 - Current
- Ensured guests received excellent service by developing and maintaining positive relationships with customers.
- Organized and supervised the daily activities of front desk staff to ensure efficient operations.
- Maintained accurate records of guest feedback and satisfaction surveys.
- Provided leadership and direction to team members while managing performance issues.
- Developed and implemented policies related to customer service standards and procedures.
Assistant Manager
Benchmark
Jackson, WY
03.2020 - 01.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained up-to-date knowledge of company products and services.
- Delegated daily tasks to team members to optimize group productivity.
Education
Associate of Applied Science - Hospitality Administration And Management
Cornell University
Ithaca, NY04.2020
Skills
- Performance Reporting
- Customer Service
- Workflow Optimization
- Negotiation
- Sales Presentations
- Staff Management
- Project Leadership
- Inventory Control
- Budgeting and Forecasting
- Expense Reports
- Strategic Partnerships
Languages
Spanish
Native/ Bilingual
Accomplishments
- Manager of the Season.
- Growth Performance Assistance.
Certification
- Food and Beverage Certificate
- Human Resources Course
Timeline
Guest Services Manager
Marriott
05.2021 - Current
Assistant Manager
Benchmark
03.2020 - 01.2021
Associate of Applied Science - Hospitality Administration And Management
Cornell University
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