Juan Gonzalez
Opa-locka,FL
Summary
Seasoned Senior Restaurant Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and customer service excellence. Excel at conflict resolution, time management, and strategic planning to enhance restaurant performance. Utilize strong communication and problem-solving skills to drive team success and provide exceptional dining experiences.
Overview
37
37
years of professional experience
Work History
Senior Restaurant Manager
Carrabbas Italian Grill
Fort Lauderdale, Florida
11.2010 - Current
- Managed and supervised staff, including hiring, scheduling, training and performance evaluations.
- Developed strategies for increasing customer satisfaction and sales revenue.
- Monitored restaurant operations to ensure compliance with health and safety regulations.
- Created weekly schedules for kitchen staff, servers and bartenders based on business volume projections.
- Conducted daily pre-shift meetings with staff to review specials and discuss any changes or updates in the restaurant's operations.
- Provided guidance to employees regarding job duties or work related issues.
- Reviewed monthly profit and loss statements with upper management team members.
General Manager
Red Lobster
Miami , FL
04.1997 - 09.2009
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Roadhouse Grill
Miami , FL
09.1987 - 12.1997
Education
Miami Dade College
Miami, FLSkills
- Cost Control
- Sales Growth
- Employee Retention
- Customer Engagement
- Proven sales record
- Customer-Oriented
- Labor and food cost control
Timeline
Senior Restaurant Manager
Carrabbas Italian Grill
11.2010 - Current
General Manager
Red Lobster
04.1997 - 09.2009
General Manager
Roadhouse Grill
09.1987 - 12.1997
Miami Dade College