Juan Guerra
Austin,Texas
Summary
Forward-thinking team leader with over 3 years’ experience in operations management, and over 6 years’ experience in event management and planning, logistics coordination, and supervisory management. Excellent interpersonal and leadership skills, including overseeing community service programs, supervising over 75+ employees, and experience in de-escalation. Has increased productivity and revenue by working alongside high-end stakeholders, managing operations, events, and fostering mutually beneficial relationships with staff and clients. Proven leadership competence and commitment to execution of operations and events.
Overview
11
11
years of professional experience
Work History
Assistant Director of Operations
The University of Texas at Austin Division of Student Affairs – University Unions
Austin, Texas
05.2022 - Current
- Manage day to day operations, construction projects, and progression of the Texas Union and Hogg Memorial Auditorium
- Supervise various departments (Housekeeping, Maintenance, Retail, Audio/Visual/Technical Team, Hospitality & Events Team) as well as 20+ student employees
- Successfully increased visits to the Texas Union by 45% in the 2022-2023 academic calendar, and an additional 30% in the ongoing 2023-2024 calendar
- Magnified profits for the Texas Union by $300,000 in the 2022-2023 fiscal calendar in hospitality alone, and by an additional $200,000 in the current 2023-2024 fiscal calendar
- Manage, maintain, and foster new relationships with high-level clients, stakeholders, and partners, such as the university presidential office
- Execute and coordinate revenue increasing strategies while maintaining high-level execution of events and customer service.
- Collaborated with cross-functional teams on strategic projects aimed at improving overall business performance
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment
- Oversee operations for 15 meeting spaces in the Texas Union, including a music venue (Cactus Cafe), a 1000 seat Ballroom, and a 372-seat multipurpose theatre
- Produce, manage, and execute high-level events in Hogg Memorial Auditorium, a 1000+ hight-tech multipurpose auditorium
Administrative Event & Construction Coordinator
The University of Texas at Austin Parking and Transportation Services
04.2018 - 05.2022
- Supervise and manage campus traffic and transportation during large scale events, such as football games, commencement ceremonies, and concerts
- Manage transportation and security services for major personnel on campus, including senators and governors
- Coordinate and handling event and construction projects of upwards of $500,000
- Effectively plan and manage parking prices, services, and resources during events
- Ensure proper execution of special events and construction needs.
Special Event Parking Supervisor
UT Parking and Transportation Services
03.2017 - 04.2018
- Oversaw and supervised 60 employees during major events for The University of Texas at Austin
- Created and managed bank deposits for significant events, including cash upwards of $11,000
- Designed an Event and Profit Management system
- Worked diligently to resolve and deescalate customer concerns and grievances.
Event Staff
UT Parking and Transportation Services
03.2015 - 03.2017
- Ensured proper handling of large bank transactions and cash, while providing parking support for designated events
- Mentored numerous employees in order to ensure properly trained workforce
- Gathered and coordinated parking information for customers during large scale events.
Clerk
Precision Tune Auto Care
03.2013 - 08.2014
- Regulated and managed a detailed financial report for daily, weekly, and monthly activity to assess business achievements
- Coordinated and ensured time management and costs of the auto care shop.
Education
Bachelor of Arts - History
The University of Texas at Austin
Skills
- Scheduling and Coordination
- Operational Efficiency
- Strategic planning and execution
- Strategic Planning
- Leadership training
- Process Improvements
- Resource Allocation
- Teamwork and Collaboration
- Operations Management
- Team Leadership
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Assistant Director of Operations
The University of Texas at Austin Division of Student Affairs – University Unions
05.2022 - Current
Administrative Event & Construction Coordinator
The University of Texas at Austin Parking and Transportation Services
04.2018 - 05.2022
Special Event Parking Supervisor
UT Parking and Transportation Services
03.2017 - 04.2018
Event Staff
UT Parking and Transportation Services
03.2015 - 03.2017
Clerk
Precision Tune Auto Care
03.2013 - 08.2014
Bachelor of Arts - History
The University of Texas at Austin