Juan Guerrero
Baytown,TX
Summary
Adept at managing high-stress situations, I enhanced customer loyalty at ContinuumGlobal through empathetic problem resolution and critical thinking. Skilled in customer service and computer proficiency, I effectively increased staff efficiency and ensured regulatory compliance in previous roles, demonstrating a strong ability to lead and innovate while maintaining professionalism and confidentiality.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
ContinuumGlobal
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Direct Care Supervisor
BCFS Health And Human Services
03.2018 - 08.2023
- Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
- Improved overall patient outcomes with consistent monitoring and timely interventions.
- Ensured regulatory compliance by maintaining accurate documentation and adhering to established policies.
- Mentored junior staff members, fostering professional growth and skill development.
- Organized community awareness events highlighting the importance of direct care services available within the organization.
- Increased staff efficiency through targeted training programs and performance evaluations.
Executive Assistant
Triad Electric & Controls
02.2015 - 02.2017
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
Associate of Science - Business Administration And Management
Lee College
Baytown, TX08.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
Spending time in Nature
taking long walks at the parks to enjoy the sun, grass and wind.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Elementary
Timeline
Customer Service Representative
ContinuumGlobal
11.2023 - Current
Direct Care Supervisor
BCFS Health And Human Services
03.2018 - 08.2023
Executive Assistant
Triad Electric & Controls
02.2015 - 02.2017
Associate of Science - Business Administration And Management
Lee College