Juan Hernandez
Hemet,CA
Summary
I enjoyed playing a role in enhancing guest experiences at Disney through meticulous cleaning and sanitizing, alongside exceptional guest relations. Adept in team collaboration and effective problem-solving, I significantly improved productivity. My experience extends to efficiently managing inventory at Coach, showcasing strong time management and a knack for elevating service standards. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Busser
Disney
10.2023 - 01.2024
- Collected trash, wipe away spills and debris from tables, removed trays to maintain fresh and clean areas for guests to eat.
- Delivered dirty utensils, dishes, and trays to the kitchen to be cleaned and sanitized. Also took trash bags out of bins and replaced them to dispose properly in the back.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Housemen/Table Busser
Soboba Casino Resort
03.2022 - 08.2023
- Help set up event center, meeting rooms and other special events according to floor plans ahead of time, arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greet arriving guests and escorted each party to assigned tables, ensured always having a full cup of water by refilling tables and answered all types of questions from the menu, to event information , or any other thought.
- Break down event center by putting away all the furniture such as the pipes and drapes, stages, tables, etc, in an organized manner, and in storage. Clean all clothes and silverware by taking it to its proper department and picking up fresh clean ones.
- Also assisted in other departments, for example I ran the buffet line pretty often, Our gifting department often needs help processing and setting up all inventory for giveaways so I helped, and Facilities also gave me an opportunity to work in their team for a few repairs because of my experience.
Stock Assistant
Coach
10.2018 - 03.2020
- Walked the sales floor and ensured product was fully stocked and organized, if not I walked the back room to pick items to restock or replace entirely.
- Manage new inventory by processing full shipment than finding a location to store it in, converse with the visual team on how to present the new merchandise and where to locate it.
- Played a pivotal role during annual physical inventories count ensuring thoroughness and accuracy throughout entire process.
- Learned a lot about customer service and even worked cashiers when times were slow to finish a transaction I started with a customer, to give that full retail experience.
Education
Associate of Science - Nutrition Sciences
Mt San Jacinto College
San Jacinto, CA04.2020
High School Diploma -
Tahquitz High School
Hemet, CA05.2017
Skills
- Time Management
- Bilingual
- Table Bussing
- Team Collaboration
- Effective problem solving
- Guest Relations
Timeline
Busser
Disney
10.2023 - 01.2024
Housemen/Table Busser
Soboba Casino Resort
03.2022 - 08.2023
Stock Assistant
Coach
10.2018 - 03.2020
Associate of Science - Nutrition Sciences
Mt San Jacinto College
High School Diploma -
Tahquitz High School