Summary
Overview
Work History
Skills
Languages
Certification
Timeline
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Juan Hernandez

Irving,TX

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Dispatcher

SD Trucking
02.2024 - Current
  • Maintained logs of all incoming calls and assigned tasks.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.

Server

Dunstons Steakhouse
Dallas, TX
02.2023 - 06.2024
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Greeted guests and provided menus.
  • Maintained records of transactions made during shift as required by law or company policy.

Server

Paradiso
Dallas, TX
07.2023 - 02.2024
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Stayed informed about daily specials, new menu items, promotions.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.

Skills

  • Memory retention
  • Tableside Etiquette
  • Foreign language proficiency
  • POS operation
  • Menu Memorization
  • Positive and professional
  • Professional Appearance
  • Liquor, wine, and food service

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

  • Food Handler
  • TABC

Timeline

Dispatcher

SD Trucking
02.2024 - Current

Server

Paradiso
07.2023 - 02.2024

Server

Dunstons Steakhouse
02.2023 - 06.2024
  • Food Handler
  • TABC

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