Summary
Work History
Education
Skills
Timeline
Generic

JUAN HERRERA

Glendale ,New York

Summary

Personable Head Bartender with 15

years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs.

Work History

Doorman

Mediterranean Tower West
04 1998 - 08 2001
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.

Bartender/ Captain

The Down Town Association
09 2000 - 01 2020
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Server/ Bartender

Abigail Kirsch Catering, Pier Sixty
02 2003 - 09 2010
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Concession Bartender/ Supervisor

Great Performances
03 2020 - Current
  • Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
  • Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.

Education

CTI

Skills

  • Multitasking Abilities
  • Conflict Resolution
  • Quality Assurance
  • Calm Under Pressure
  • Dependable and Responsible

Timeline

Doorman

Mediterranean Tower West
04 1998 - 08 2001

Bartender/ Captain

The Down Town Association
09 2000 - 01 2020

Server/ Bartender

Abigail Kirsch Catering, Pier Sixty
02 2003 - 09 2010

Concession Bartender/ Supervisor

Great Performances
03 2020 - Current

CTI

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JUAN HERRERA