Juan Hoff
Tory Burch
SANFORD,FL
5
years of professional experience
Dedicated professional with strong customer service and sales experience. Bilingual in Spanish, enhancing communication and support for diverse clientele. Committed to driving customer satisfaction and optimizing processes.
Work History
Support Associate
10 Months- Assisted customers with product inquiries and resolved issues to enhance satisfaction.
- Streamlined order processing by utilizing internal systems for improved efficiency.
- Collaborated with team members to maintain accurate inventory levels and optimize stock management.
- Provided training and guidance to new associates on customer service protocols and operational procedures.
- Provided seller support on refunds, posted feedback and policy changes.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
- Issued credits for contested returns, shipping fees and damaged merchandise.
Sales Associate and Stock Associate
5 Months- Delivered exceptional customer service to enhance shopping experiences and drive repeat business.
- Assisted in managing inventory levels, ensuring product availability and optimal stock organization.
- Operated point-of-sale systems efficiently, processing transactions accurately and promptly.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Engaged customers through product knowledge, promoting new items and seasonal promotions effectively.
- Resolved customer inquiries and concerns, fostering positive relationships and enhancing satisfaction.
Sales Associate
10 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store presentation standards, ensuring merchandise was visually appealing and organized.
- Processed transactions efficiently, promoting customer satisfaction and loyalty.
- Collaborated with team members to achieve daily sales goals and improve performance metrics.
Education
Associate of Science - Accounting
Bachelor of Science - Accounting
High School Diploma
Skills
Customer support
Customer relations
Friendly
positive attitude
Teamwork and collaboration
Customer service
Sales and retail experience
Bilingual fluency in spanish
Timeline
Support Associate
Tory Burch
10.2025 - 08.2026Read More
Sales Associate and Stock Associate
Bath and Body Works, Limited Brands
08.2024 - 01.2025Read More
Sales Associate
Aeropostale
01.2022 - 11.2022Read More
University of Central Florida
Bachelor of Science from Accounting
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Broward College
Associate of Science from Accounting
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Cypress Bay High
High School Diploma
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