Juan Inchaurriga
Los Angeles,CA
Summary
Dynamic professional with a proven track record at Dungarvin and Chick-Fil-A, excelling in crisis intervention and enhancing customer and or client satisfaction. Skilled in behavior redirection and interpersonal communication, adept at maintaining safety and promoting positive environments. Demonstrates exceptional adaptability and problem-solving abilities, committed to continuous improvement and excellence in support services. Driven by a heart of service and compassion ultimately striving to be the best version of ones self.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Dungarvin
06.2017 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from behaviorists
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Front of House Employee
Chick-fil-A
04.2015 - 05.2017
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
Education
Associate of Science - Kinesiology
El Camino College
Torrance, CA06-2017
Skills
- Time management/Adaptability Skills
- First aid and safety
- Behavior redirection
- Interpersonal skills/Charismatic Personality
- Active listening skills
- Supportive Attitude
- Problem-Solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Direct Support Professional
Dungarvin
06.2017 - Current
Front of House Employee
Chick-fil-A
04.2015 - 05.2017
Associate of Science - Kinesiology
El Camino College