Juan Jimenez
Bethany
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Premises Technician
AT&T
Oklahoma City
10.2024 - Current
- Installed and maintained telecommunications equipment at customer premises.
- Diagnosed and repaired service issues to ensure optimal network performance.
- Collaborated with team members to execute service calls efficiently.
- Communicated effectively with customers regarding service status and technical support.
- Ensured that all safety protocols were followed while performing maintenance tasks.
- Managed inventory levels of supplies used for repair and maintenance tasks.
- Worked with hand tools, power tools and heavy equipment.
- Provided technical support for IT-related issues within the premises.
NETWORK COMMUNICATIONS SYSTEMS SPECIALIST
United States Army
Killeen
06.2020 - 06.2024
- Managed system operations and maintenance for critical military equipment.
- Analyzed system performance to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to troubleshoot technical issues effectively.
- Provided technical assistance to system users by responding to inquiries, troubleshooting problems, and resolving issues.
- Provided technical support to personnel on various information systems and tools.
- Trained new staff on system usage, protocols, and best practices in technology management.
- Collaborated with other staff members to ensure successful implementation of projects.
Education
U.S.Grant Highschool
Oklahoma City, OKSkills
- Telecommunications installation
- Network troubleshooting
- System diagnostics
- Technical support
- Customer service
- Equipment maintenance
- Training staff
- Safety compliance
- Fiber optic splicing
- Telecommunications
- Management experience
- Hand tool proficiency
- Vehicle management
- Troubleshooting and resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Premises Technician
AT&T
10.2024 - Current
NETWORK COMMUNICATIONS SYSTEMS SPECIALIST
United States Army
06.2020 - 06.2024
U.S.Grant Highschool