William Case
Edmond,OK
Summary
Detail-oriented technician experienced in maintaining network infrastructure and conducting routine maintenance. Skilled in troubleshooting service issues and ensuring compliance with safety standards, committed to delivering exceptional customer service and enhancing client satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Premises Technician
AT&T
Oklahoma City, Oklahoma
01.2022 - Current
- Installed and repaired telecommunications equipment at customer locations, improving service quality for clients.
- Conducted routine maintenance on network infrastructure to ensure optimal reliability.
- Troubleshot service issues and coordinated effective solutions with technical teams, minimizing downtime and enhancing customer experience.
- Delivered exceptional customer service during installation and repair visits to improve client satisfaction.
- Led safety initiatives for team, ensuring compliance with safety standards and fostering a culture of safety awareness.
Walmart Associate
Walmart
Duncan, Oklahoma
07.2018 - 01.2022
- Operated cash register, processing customer transactions accurately and efficiently.
- Assisted customers by addressing inquiries and providing comprehensive product information to facilitate informed purchases.
- Stocked shelves with merchandise per planograms, enhancing product visibility and customer experience.
- Maintained store cleanliness through organized displays and routine cleaning of aisles, ensuring a pleasant shopping environment.
- Monitored sales and promotions, ensuring knowledge of return policies and security practices.
Education
High School Diploma -
Duncan High School
Duncan, OK05-2020
Electrical, Electronics And Communications Engineering
Red River Technology Center
Duncan, OK05-2019
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH09-2026
Skills
- Telecommunications installation
- Equipment installation
- Network troubleshooting
- Technical support
- System maintenance
- Safety compliance
- Risk assessment
- Data analysis
- Customer service
Certification
- Electronics Assembly
Timeline
Premises Technician
AT&T
01.2022 - Current
Walmart Associate
Walmart
07.2018 - 01.2022
High School Diploma -
Duncan High School
Electrical, Electronics And Communications Engineering
Red River Technology Center
Bachelor of Science - Cyber Security
Southern New Hampshire University