Juan Jorge Chireno
Bronx,NY
Summary
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Sales Coordinator
Petopia
06.2022 - Current
- Supervise daily stock operations and lead a team of associates to maintain efficient inventory flow and merchandising.
- Train and onboard new staff members in stocking procedures, store policies, and customer service best practices.
- Monitor inventory levels, adjust stock placement based on product demand, and oversee timely replenishment.
- Resolve escalated customer concerns professionally, contributing to improved satisfaction and retention.
- Handle register operations and manage end-of-day cash reconciliation when needed.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Delivery Rider
Petopia
12.2020 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Assisted in training new delivery riders by sharing best practices and offering support when needed.
- Stayed updated on company policies, procedures, and promotions to assist customers with any inquiries effectively.
Stock Associate
Petopia
12.2020 - Current
- Unloaded, sorted, and stocked merchandise according to product placement and store planograms.
- Assisted customers in locating products and helped transport large or bulky items to vehicles.
- Maintained cleanliness and organization of stock areas by removing trash, breaking down cardboard, and sweeping floors.
- Used pallet jacks and dollies to unload merchandise from delivery trucks.
- Provided product information and support to customers, contributing to positive shopping experiences.
- Collaborated with team members to complete stocking tasks efficiently and meet daily goals.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
Education
Liberal Arts
CUNY- Borough of Manhattan Community College
New York, NY08.2018
Skills
- Customer service
- Customer relationship building
- Customer communication
- Market research
- Product and service knowledge
Languages
English, Spanish
Native or Bilingual
Timeline
Sales Coordinator
Petopia
06.2022 - Current
Delivery Rider
Petopia
12.2020 - Current
Stock Associate
Petopia
12.2020 - Current
Liberal Arts
CUNY- Borough of Manhattan Community College