Juan Jose Andrade Jr
Chicago,IL
Summary
Customer service professional prepared for this role with comprehensive experience in client interactions and issue resolution. Known for adaptability and commitment to team success. Skilled in communication and problem-solving, consistently achieving positive outcomes.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Specialist
Cencora
08.2023 - Current
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email and web-based platforms.
- Provided customers with detailed information on company products, services and materials.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
Shift Supervisor
Peet's Coffee
08.2019 - 08.2023
- Maintaining a strong understanding of company values and customer needs, and responding quickly to complex requests in a fast-paced environment
- Carrying out daily assignments and weekly projects in a timely manner to meet time sensitive deadlines and gain company recognition
- Coached and developed staff using variety of soft skills and technical abilities
Education
Bachelor Of Science (B.S.) - Sales & Marketing
DeVry University - School of Business
Chicago, Illinois06.2023
Skills
- Marketing strategies
- Customer service skills
- Technical proficiency in Microsoft Office
- Word
- Excel
- PowerPoint
- Bilingual English/Spanish
- Translation skills
Awards
- International Honor Society in Business; Mu Phi Chapter
- National Society of Leadership & Success (NSLS)
Coursework
- Consumer Behavior
- Digital Advertising
- Market Research
- New Product Development
- Project Management
- International Marketing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Customer Specialist
Cencora
08.2023 - Current
Shift Supervisor
Peet's Coffee
08.2019 - 08.2023
Bachelor Of Science (B.S.) - Sales & Marketing
DeVry University - School of Business
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