Juan jose falla trujillo
Stamford
Summary
Customer Service Professional experienced in affordable housing projects, restaurant service, and maintenance. Delivered high levels of client satisfaction through effective communication, problem-solving, and teamwork. Contributed to facility upkeep as Maintenance Technician, gaining hands-on experience in repairs and troubleshooting while demonstrating adaptability and commitment to continuous learning.
Overview
4
4
years of professional experience
Work History
Server Trainer
Terragaucha
Stamford, CT
10.2022 - Current
- Trained new servers on menu knowledge and service standards, ensuring consistent guest experiences.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Collaborated with management to refine training programs based on customer feedback and service trends.
- Introduced feedback loop from customers to inform training focus areas, directly linking training to customer satisfaction.
- Utilized effective communication techniques to support server learning and comprehension.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Maintenance Technician
Rms Companies
Stamford, CT
05.2022 - Current
- Executed preventative maintenance schedules to prolong equipment lifespan and reduce emergency repairs.
- Conducted troubleshooting and repair of electrical and plumbing systems, minimizing downtime for facilities.
- Performed routine maintenance on HVAC systems to ensure optimal performance and reliability.
- Collaborated with team members to improve workflow efficiency during facility upgrades and renovations.
Education
High School Diploma -
Stamford High School
Stamford, CT06-2024
Skills
- Training techniques
- Employee orientations
- Customer service
- Client retention
- Relationship building
- Attention to detail
- Public speaking
Timeline
Server Trainer
Terragaucha
10.2022 - Current
Maintenance Technician
Rms Companies
05.2022 - Current
High School Diploma -
Stamford High School