Zayon Mobley-Wright
Kalamazoo
Summary
Results-driven professional with 6 years in high-volume restaurant operations. Achieves significant daily sales through effective customer engagement and upselling. Leverages leadership and discipline gained from service in the Michigan Army National Guard. Pursuing a Sales and Marketing degree, with aspirations to transition into a sales or business role upon graduation in December 2026.
Overview
7
7
years of professional experience
Work History
Server Trainer
600 Kitchen Bar & Grill
Portage
11.2024 - Current
- Increased sales through upselling techniques, consistently exceeding targets and driving restaurant revenue growth.
- Achieved sales targets while maintaining high service quality standards.
- Enhanced customer experience, positively impacting restaurant reputation.
- Promptly resolved customer concerns, upholding service quality.
Server
Admiral Jack's
South Haven
05.2023 - Current
- Delivered exceptional service to high volume of daily customers, contributing to overall customer satisfaction.
- Mentored junior servers on upselling techniques and service flow to enhance team performance.
- Trained new servers on menu knowledge and customer service standards to ensure consistent guest experience.
Infantry Sergeant
Army National Guard - Michigan
05.2019 - 05.2025
- Executed ground combat operations, leading to neutralization of enemy forces.
- Performed reconnaissance missions, securing strategic advantage for operations.
- Demonstrated tactical problem-solving under high-stress conditions.
- Supported large-scale combat operations, enhancing mission effectiveness.
Front Desk Receptionist
Planet Fitness
Battle Creek
03.2019 - 05.2022
- Streamlined front desk operations, leading to increased customer satisfaction.
- Resolved membership queries promptly, enhancing overall service.
- Communicated proactively with members, strengthening loyalty.
Server
Olive Garden
Portage
09.2020 - 02.2022
- Promoted daily specials and effectively upsold additional menu items to increase average customer spend.
- Streamlined reservation and to-go order processes to enhance customer experience and improve restaurant efficiency.
- Operated POS terminals to accurately input orders, split bills, and calculate totals for efficient transaction processing.
Education
BACHELOR'S DEGREE - MARKETING
Western Michigan University
Kalamazoo12-2026
CERTIFICATE -
Intelligence Surveillance Reconnaissance Academy
Iraq03-2023
HIGH SCHOOL DIPLOMA -
Lakeview High School
Battle Creek, MI06-2018
Skills
- Beverage Service
- Upselling Techniques
- POS Operations
- Training techniques
- Negotiation skills
- Task prioritization
- Tactical expertise
- Combat lifesaving
Accomplishments
- Combat Infantry Badge, 03/01/23
- National Defense Service Medal, 07/01/23
- Operation Inherent Resolve Syria Campaign Medal, 07/01/23
Timeline
Server Trainer
600 Kitchen Bar & Grill
11.2024 - Current
Server
Admiral Jack's
05.2023 - Current
Server
Olive Garden
09.2020 - 02.2022
Infantry Sergeant
Army National Guard - Michigan
05.2019 - 05.2025
Front Desk Receptionist
Planet Fitness
03.2019 - 05.2022
BACHELOR'S DEGREE - MARKETING
Western Michigan University
CERTIFICATE -
Intelligence Surveillance Reconnaissance Academy
HIGH SCHOOL DIPLOMA -
Lakeview High School