Juan Lucero-Rodriguez
Palm Desert,CA
Summary
Enthusiastic and reliable, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
SERVER
Cork Tree
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
FOOD RUNNER
Cork Tree
09.2022 - 09.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Garnished dishes and quickly delivered items to customers to minimize wait times.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
RESTAURANT BUSSER
Cork Tree
09.2021 - 09.2022
- Brought out complimentary food and drink items before meals
- Refilled glasses with drinks and replenished condiment shakers
- Located items requested by customers
- Assisted waitstaff by bringing out food and dessert plates
- Scraped and stacked dirty dishes and carried dishes and other tableware to kitchens for cleaning
- Set tables with clean linens, condiments and other supplies.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Trained new staff in bussing and cleaning procedures.
ASSET PROTECTION CUSTOMER HOST
Walmart
09.2020 - 07.2021
- Monitored compliance with standard operating procedures for loss prevention, physical security, and risk management
- Identified and reported safety concerns to maintain a safe shopping and working environment.
Education
High School Diploma -
PALM DESERT HIGH SCHOOL
06.2020
Skills
- Bilingual
- Guest Satisfaction
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Memory retention
- Suggestive Selling
- Tableside Etiquette
- Foreign language proficiency
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Multitasking Abilities
- High Energy and Stamina
- Cool Under Pressure
- Excellent Communication
- Courteous Phone Demeanor
Personal Information
Title: Busser
References
HANK RODRIGUEZ, General Manager, Cork Tree, (760) 851-4984, info@thecorktree.com
Timeline
SERVER
Cork Tree
09.2023 - Current
FOOD RUNNER
Cork Tree
09.2022 - 09.2023
RESTAURANT BUSSER
Cork Tree
09.2021 - 09.2022
ASSET PROTECTION CUSTOMER HOST
Walmart
09.2020 - 07.2021
High School Diploma -
PALM DESERT HIGH SCHOOL
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