JUAN LUNA III
New Braunfels,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Fraud Investigator
TaskUs
01.2021 - 07.2023
- Conducted prompt and thorough investigations on referred accounts.
- Summarized all key information regarding investigation into detailed report.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Talked to both the true customer and the fraudster via phone and email to reach a final case conclusion.
Manager
The Oyster Bar
07.2019 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize performance.
- Developed and maintained relationships with customers and suppliers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Deer Processor
Granzin’s Meat Market
08.2016 - 06.2019
- Take customers orders and make sure all of their orders were done correctly for pickup.
- Assembled products according to changing daily work orders and specific customer needs.
- Prepared, boxed, and staged outgoing shipments.
- Entered data into computer tracking system and filed paperwork according to procedures.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX05.2014
Skills
- Civil Investigations
- Verbal and Written Communication
- Customer Experience
- Report Filing
- Data Analysis
- Critical Thinking
- Case Analyzation
- Inbound Phone Calls
Timeline
Fraud Investigator
TaskUs
01.2021 - 07.2023
Manager
The Oyster Bar
07.2019 - 12.2021
Deer Processor
Granzin’s Meat Market
08.2016 - 06.2019
High School Diploma -
New Braunfels High School