Juan Magallon
Stockton,California
Summary
Personable and reliable with solid understanding of customer service principles and adept at handling inquiries with professionalism and empathy. Possesses strong communication skills and technical aptitude, enabling effective troubleshooting and problem resolution. Committed to enhancing customer satisfaction and fostering positive client relationships. Field Service Representative with Ricoh USA servicing a wide array of MFD/copiers and adjacent services, equipment and vendor partners. Contracted photographer and studio operator for A9.com preparing and imaging products for augmented reality view.
Overview
9
9
years of professional experience
Work History
Field Services Support Rep
Ricoh USA, Inc.
08.2022 - Current
- Providing excellent customer and device repair service by answering tickets, scheduling appointments, preparing for repairs by ordering emergency parts and tools
- Performed maintenance, emergency repairs, installations, network configurations, and trained site users on devices ranging from Ricoh copiers to medical sterilization equipment, warehouse robotics, and cash recycler solution equipment.
- Spearheaded a device fleet refresh of copiers/MFD's for a community college with their IT Department, Ricoh's Sales and Service delivery, and software support teams.
- -Since 2022, multiple Ricoh Recognizes Awards throughout company departments.
- Won a division-wide contest prize for submitting a repair bulletin for Ricoh's knowledge base as a cost-saving action for other technicians.
Package Handler
UPS
05.2020 - 06.2023
- Maintained steady flow of moving packages, unloading them from trailers, moving onto conveyors, pallets, or carts
- Re-labeled damaged labels
- Checked-in packages marked hazmat.
Delivery Driver
Natoma Depot / Eaze
10.2019 - 03.2020
- Delivered wellness products to customers using Eaze delivery service app and mobile POS for collecting payment.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Studio Photography Assistant in AR
A9.com
10.2017 - 09.2019
- Contracted worker through NINESIXTYNINE Creative Staffing handled intake and export of, styling, and photo capturing of products for use in AR view on Amazon mobile app.
- Learned the logistical and safety practices of an Amazon Fulfillment Center while also taking on the responsibilities for the warehouse's imaging department for a9.com
- Averaged 15-20% over target of products processed per hour.
- Took on product picking and manual transport of products when manager was not available.
Assistant Store Manager
Prime Communications
06.2016 - 10.2017
- Drove sales and services targets with Store manager for AT&T Authorized Retailer Prime Communications
- Held sales and walk-ins competitions for team, marketed via coordinated dress-up days, hand-outs, greeting at door, ultimately doubling average walk-ins for bilingual-speaking (Spanish) customers.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Consultation Agent
Geek Squad
10.2015 - 06.2016
- Gained extensive knowledge in electronics of all types offered at retail location and online.
- Customer service expertise and excellent communication skills in both English and Spanish
- Maximized revenue generation opportunities by upselling additional services whenever appropriate, based on identified client needs or gaps in existing offerings.
- Mentored junior team members, sharing expertise and best practices to foster professional growth within the organization.
Education
Associate of Arts - Radio Television
San Joaquin Delta College
Stockton, CA05.2018
Skills
Timeline
Field Services Support Rep
Ricoh USA, Inc.
08.2022 - Current
Package Handler
UPS
05.2020 - 06.2023
Delivery Driver
Natoma Depot / Eaze
10.2019 - 03.2020
Studio Photography Assistant in AR
A9.com
10.2017 - 09.2019
Assistant Store Manager
Prime Communications
06.2016 - 10.2017
Consultation Agent
Geek Squad
10.2015 - 06.2016
Associate of Arts - Radio Television
San Joaquin Delta College
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