Juan Maldonado
Riverside,CA
Summary
Customer service professional with a proven track record at Uber, consistently achieving high customer satisfaction and loyalty through expert communication and adept problem-solving. Demonstrated capability in training and mentoring team members, leading to enhanced operational efficiency. Extensive experience in transportation, storage, and distribution, with a focus on optimizing supply chain logistics and managing warehouse operations. Recognized for implementing cost-saving strategies that improve efficiency and ensure timely delivery while maintaining inventory accuracy.
Overview
13
13
years of professional experience
Work History
Uber Partner
Uber And Lyft
Riverside, CA
02.2016 - 03.2025
- Employed defensive driving techniques to ensure the safety of passengers and other road users.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Followed regular schedule of pickups for individual customers and groups.
- Achieved consistently high customer scores due to exceptional service.
Pizza Delivery Driver
Domino's Pizza
Jurupa Valley, CA
02.2013 - 02.2016
- Maintained accurate records of deliveries made throughout shift on log sheet.
- Fostered positive relationships with regular customers, contributing to increased loyalty and repeat business.
- Processed cash and credit and debit payments accurately using point-of-sale system.
- Issued sales promotion materials to customers to boost sales.
- Helped recruit and train new team members.
Warehouse ManagerN
New World Enterprises
Costa Mesa, CA
03.2012 - 01.2013
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Negotiated contracts with suppliers for material procurement needs.
- Consistently met company and department objectives within budget and time constraints.
- Analyzed data from production reports to identify trends or opportunities for improvement.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
Education
High School Diploma -
Michelson High School
Lakewood, CA06-1990
Skills
- Customer service
- Cash handling
- Training and mentoring
- Sales promotion
- Communication skills
- Driving safety
- Customer feedback management
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Uber Partner
Uber And Lyft
02.2016 - 03.2025
Pizza Delivery Driver
Domino's Pizza
02.2013 - 02.2016
Warehouse ManagerN
New World Enterprises
03.2012 - 01.2013
High School Diploma -
Michelson High School
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