Juan Mantilla
Pennsauken,NJ
Summary
I am a resourceful supervisor trained in resolution of critical issues within a time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic, and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Motivational supervisor and management with many years of experience monitoring, coordinating, and allocating employee efforts to achieve organizational goals. Proven track records with continuous improvement, performance growth, and schedule management. Hard working, and love learning in areas for improvement.
Overview
11
11
years of professional experience
Work History
Supervisor
UPS(warehouse)
Philadelphia, Pennsylvania
08.2020 - Current
- Worked Jacksonville, FL location 2020-2024 transferred to Philadelphia,PA 2024-present
- Ran multiple areas as supervisor, for inbound and outbound, as well as training supervisor.
- Performed loading and unloading of trucks.
- Worked multiple time shifts, sunrise, day, and night.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy for workflow.
- Directed supervised teams of 15+ as well as maintained records of employee performance, attendance, leave request, and accuracy of workflow.
- Tracking progress on projects and providing timely feedback, as well as conducting weekly meetings and evaluating employee performance.
- Participated in toys for tots charity during the holidays.
- Supervised daily operations to ensure timely package delivery.
- Trained and mentored team members on safety procedures.
- Coordinated workflow to optimize productivity in shipping processes.
- Managed inventory control and maintained accurate records.
- Implemented training programs for new employees on operational standards.
- Fostered a positive team environment through effective communication strategies.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
Customer Service
Habitat for Humanity
Moorestown, USA
11.2017 - 07.2019
- Ran as a team lead, providing friendly customer service.
- Operated cash register and credit cards to process payments for sales.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within store and online.
- Stocked shelves with small and large merchandise.
- Transfer big loads of merchandise to homes or other facilities.
- Picked up donations from private homes, loading and unloading trucks.
Barber
Barbernados Barbershop
Camden, USA
02.2015 - 07.2019
- Being a Barber, with clientele.
- Performing clean haircuts with quality and accuracy.
- Scheduled appointments via text, computer, booking apps.
- Customer service receptionist with cashier and phone work.
- Cleaning area and helping others maintain their area on downtime.
- Teamwork by keeping customers happy and promoting for the barbershop as well and cleaning the shop.
- Give ideas to help bring in more business.
- Participated in charity giveaways and free haircuts for children for the summer and school year.
- Giving back to our community as best as we can.
Education
High School Diploma -
CAMDEN COUNTY TECHNICAL SCHOOL
Sicklerville, NJ 09.2010 - 06/2014
Skills
- Bilingual (English/spanish)
- Operation & time management
- Staff management
- Training & Mentoring
- Inventory oversight
- Dependability
- Ability to multitask
- Creative problem solving
- Effective communication skills
- Attention to details
- Motivation to grow & learn
- Customer service
- Security
- Scheduling
- Leadership
- Workflow coordination
- Team supervision
- Employee training
- Problem solving
- Time management
- Goal oriented
- Positive team environment
- Project planning
Accomplishments
- Employee of the month
- Supervisor of the month
- Effective communication skills
- Attention to details
- Motivation to grow & learn
- Customer service
- Security
- Scheduling
- Leadership
Timeline
Supervisor
UPS(warehouse)
08.2020 - Current
Customer Service
Habitat for Humanity
11.2017 - 07.2019
Barber
Barbernados Barbershop
02.2015 - 07.2019
High School Diploma -
CAMDEN COUNTY TECHNICAL SCHOOL
09.2010 - 06/2014