Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Juan Medina

Phoenix,AZ

Summary

Dynamic shuttle driver with extensive experience at Blue Van Shuttle, excelling in passenger transportation and vehicle maintenance. Proven ability to navigate efficiently using GPS and maintain a clean driving record. Recognized for exceptional guest relations and conflict resolution skills, ensuring a safe and comfortable travel experience for all passengers.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Shuttle Driver

Blue Van Shuttle
Phoenix, AZ
01.2022 - Current
  • Notified dispatch of delays due to traffic or other conditions.
  • Performed minor repairs on vehicles when necessary such as changing tires or replacing light bulbs.
  • Assisted passengers with boarding and disembarking the shuttle bus.
  • Checked tickets to ensure all passengers were authorized for travel.
  • Observed traffic laws and followed established routes and schedules.
  • Communicated regularly with dispatch via two-way radio regarding schedule changes or updates.
  • Inspected exterior of vehicle before beginning shift for damage or debris removal.
  • Recorded trip details such as time, route, stops made, fares collected, and mileage driven into logbook at the end of each shift.
  • Completed daily pre-trip inspections of the vehicle, including checking fluid levels and tire pressure.
  • Conducted safety briefings to inform passengers of emergency procedures.
  • Verified that all luggage was safely loaded onto bus prior to departure.
  • Monitored passenger behavior to ensure compliance with company policies and applicable laws.
  • Operated wheelchair lifts when necessary for disabled passengers' access onto bus.
  • Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed.
  • Provided friendly customer service while interacting with passengers in person and on the phone.
  • Kept updated knowledge of local roads, landmarks, attractions, and routes for accurate navigation purposes.
  • Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
  • Reported any incidents or irregularities during shift to supervisor or dispatch team.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Answered questions and provided insight into local attractions and facility amenities.
  • Kept shuttle and reception areas clean and organized.
  • Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
  • Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
  • Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.
  • Utilized lifts and ramps to help handicapped passengers board shuttles.

Shuttle Driver

Super Shuttle- Veolia Transportation
Phoenix, AZ
06.2005 - 12.2021
  • Notified dispatch of delays due to traffic or other conditions.
  • Performed minor repairs on vehicles when necessary such as changing tires or replacing light bulbs.
  • Assisted passengers with boarding and disembarking the shuttle bus.
  • Checked tickets to ensure all passengers were authorized for travel.
  • Observed traffic laws and followed established routes and schedules.
  • Communicated regularly with dispatch via two-way radio regarding schedule changes or updates.
  • Inspected exterior of vehicle before beginning shift for damage or debris removal.
  • Recorded trip details such as time, route, stops made, fares collected, and mileage driven into logbook at the end of each shift.
  • Completed daily pre-trip inspections of the vehicle, including checking fluid levels and tire pressure.
  • Conducted safety briefings to inform passengers of emergency procedures.
  • Verified that all luggage was safely loaded onto bus prior to departure.
  • Operated wheelchair lifts when necessary for disabled passengers' access onto bus.
  • Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed.
  • Provided friendly customer service while interacting with passengers in person and on the phone.
  • Kept updated knowledge of local roads, landmarks, attractions, and routes for accurate navigation purposes.
  • Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
  • Responded quickly and calmly in emergency situations such as vehicle breakdowns or accidents.
  • Reported any incidents or irregularities during shift to supervisor or dispatch team.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Kept shuttle and reception areas clean and organized.
  • Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
  • Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
  • Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
  • Utilized lifts and ramps to help handicapped passengers board shuttles.

Education

Associate of Science - Automotive Engineering

UTI
Phoenix, AZ
04-2003

Skills

  • GPS navigation
  • Passenger transportation
  • Traffic laws
  • Pickup and drop-off scheduling
  • Mapping skills
  • Fuel efficiency
  • Airport operations
  • Vehicle maintenance and repair
  • Route planning
  • Loading and unloading luggage
  • Delivery management
  • Cleanliness standards
  • Professional appearance
  • Clean driving record
  • Punctuality
  • Multitasking
  • Dispatcher communication
  • DOT regulations
  • Conflict resolution
  • Guest relations
  • Defensive driving
  • Wheelchair lift operation
  • Problem solving
  • Safe driving

Languages

Spanish
Professional

Certification

  • I'm up to date on my Airport credentials at Sky Harbor Airport (Ground Transportation ID and Placard)
  • my AZ DOT Card is up to date

Timeline

Shuttle Driver

Blue Van Shuttle
01.2022 - Current

Shuttle Driver

Super Shuttle- Veolia Transportation
06.2005 - 12.2021

Associate of Science - Automotive Engineering

UTI

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