Juan Mejia
Rowlett,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Juan Roofing
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Day Porter
Roxy Rodriguez
01.2023 - 11.2023
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Ensured timely completion of duties through effective time management and prioritization skills.
- Demonstrated versatility in tasks performed, adapting to various responsibilities as needed within the facility''s operation schedule.
Education
High School Diploma -
Harmony School of Innovation- Garland
Garland, TX05.2024
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Time Management
- Typing
- Time management
- Fluent
- Spanish
- English
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
Spanish
Full Professional
Reference
Elizabeth Inocencio 956-286-1281
Eliza Lopez 956-319-5680
Juan Escolano 469-492-1292
Timeline
Customer Service Representative
Juan Roofing
11.2023 - Current
Day Porter
Roxy Rodriguez
01.2023 - 11.2023
High School Diploma -
Harmony School of Innovation- Garland