Juan Mendoza
Hialeah,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service, transportation, and it's best practices and related options.
Overview
44
44
years of professional experience
Work History
Customer Service Representative
Home Depot
02.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with patience, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Transport Driver
Leon Medical Centers
04.2018 - 08.2019
- Enhanced patient comfort by providing compassionate care and maintaining a clean and orderly vehicle environment.
- Ensured timely transportation by effectively planning routes and managing schedules for multiple appointments.
- Maintained accurate records of patient information, trip details, and vehicle maintenance logs to ensure smooth operations.
- Improved efficiency and communication by coordinating with healthcare providers, dispatchers, and patients regarding transport arrangements.
- Assisted in loading and unloading passengers safely using specialized equipment such as lifts and ramps when needed.
Transportation Driver
Transport America
02.2016 - 03.2017
- Improved route efficiency by analyzing GPS data and optimizing delivery schedules.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Efficiently loaded and unloaded cargo using appropriate tools and equipment to minimize damage risk.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
Letter Carrier
US Postal Service
04.1978 - 07.2015
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Ensured accurate mail distribution by diligently following established route plans and addressing any discrepancies as needed.
- Maintained safe driving practices while navigating various weather conditions and traffic situations on assigned routes.
- Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.
Education
High School Diploma -
Miami Senior High School
Miami, FLBachelor of Arts -
Miami Dade College
Miami, FLSkills
- Passenger Transportation
- Problem-Solving
- Materials Transport
- Multitasking Abilities
- Customer Service
- Time Management
- Valid Driver's License
- Flexible Schedule
- English and Spanish Fluency
Timeline
Customer Service Representative
Home Depot
02.2021 - 02.2022
Transport Driver
Leon Medical Centers
04.2018 - 08.2019
Transportation Driver
Transport America
02.2016 - 03.2017
Letter Carrier
US Postal Service
04.1978 - 07.2015
High School Diploma -
Miami Senior High School
Bachelor of Arts -
Miami Dade College