Juan Meneses
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Masters Building Products
03.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Executed billing tasks and recorded information in company databases.
Sales Associate
JCPenney
10.2017 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL06.2020
Skills
- Bilingual
- Quality Control
- Retail Sales Customer Service
- Invoice Review
- Credit and Cash Transactions
- Inventory Pricing
- Adobe Photoshop
- Adobe Illustrator
Affiliations
- Save what’s left (school club)
- Business Professionals of America (school club)
Certification
- ACE - Adobe Certified Expert, Photoshop, Illustrator
- MTA - Microsoft Technology Associate
- EMT - Emergency Medical Technicians
Timeline
Customer Service Representative
Masters Building Products
03.2021 - Current
Sales Associate
JCPenney
10.2017 - 01.2019
High School Diploma -
Coral Springs High School
Similar Profiles
Edward J. Pagan GonzalezEdward J. Pagan Gonzalez
Truck Driver at Masters Building ProductsTruck Driver at Masters Building Products
Marlon VindelMarlon Vindel
Warehouse Manager at Masters Building ProductsWarehouse Manager at Masters Building Products
Yania MendezYania Mendez
Customer Service Supervisor at Masters Building ProductsCustomer Service Supervisor at Masters Building Products
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T