Juan Miguel Arroyave Martinez
Carrollton,TX
Summary
Dynamic customer service professional with a proven track record at Greenbriar Holdings, excelling in problem-solving and relationship-building. Leveraging strong interpersonal skills and a passion for music, I consistently enhance customer satisfaction and drive sales growth through effective communication and product knowledge. Adaptable team player committed to delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Costumer Service/Team Lead
Greenbriar Holdings
Dallas, TX
02.2023 - Current
- Assisted clients with inquiries, purchases, and problem resolution, delivering exceptional service.
• Built strong relationships with customers, resulting in loyalty and repeat business.
• Managed customer complaints efficiently and effectively, turning difficult situations into positive outcomes.
• Worked alongside team members to improve customer service strategies and drive sales growth.
• Maintained up-to-date product knowledge to advise and educate customers.
Costumer Service/Supervisor
Supercell
Medellín
09.2020 - 12.2022
- Provided exceptional customer service by assisting clients with inquiries, purchases, and problem resolution.
- Developed strong relationships with customers, leading to increased satisfaction and repeat business.
- Handled customer complaints and provided effective solutions to ensure positive experiences.
- Collaborated with team members to improve customer service strategies and enhance overall sales support.
- Maintained product knowledge to educate customers on available options and promotions.
Education
Associate of Arts -
Tecnológico De Artes Débora Arango
Medellin, ColombiaSkills
- Excellent interpersonal and communication skills
- Strong customer service and problem-solving abilities
- Ability to connect with clients and foster loyalty through shared passion for music
- Persuasive negotiation and conflict resolution skills
- Adaptability and willingness to learn and apply sales techniques
- Goal-oriented with a results-driven mindset
- Team player with the ability to work independently
- Basic knowledge of sales principles and strategies
- Familiarity with guitars, musical instruments, and related equipment (amps, effects, accessories)
Languages
- Spanish
- English
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Costumer Service/Team Lead
Greenbriar Holdings
02.2023 - Current
Costumer Service/Supervisor
Supercell
09.2020 - 12.2022
Associate of Arts -
Tecnológico De Artes Débora Arango
Similar Profiles
Cierra MontegueCierra Montegue
Certified Nursing Assistant at Greenbriar Community Care CenterCertified Nursing Assistant at Greenbriar Community Care Center
Leah KentLeah Kent
Housekeeper/Dining Services Associate at The Fountains of GreenbriarHousekeeper/Dining Services Associate at The Fountains of Greenbriar
Veronica Trickett MSN, APRN, C-NPVeronica Trickett MSN, APRN, C-NP
RN, BSN at Greenbriar Nursing CenterRN, BSN at Greenbriar Nursing Center
Maria ZuritaMaria Zurita
Event Organizer at Dallas PalmsEvent Organizer at Dallas Palms
Micah HairstonMicah Hairston
SAT Bootcamp Volunteer Tutor at SchoolhouseSAT Bootcamp Volunteer Tutor at Schoolhouse