Juan Moreno
El Paso,TX
Summary
Bilingual professional with over four years of experience in case management, youth care, and detention site operations within government-contracted facilities. Proven ability to handle high-pressure environments, ensuring safety, compliance, and well-being for individuals in secure settings. Holds an active CBP PIV card and has successfully passed multiple e-QIP background investigations. Skilled in crisis management, documentation, and team coordination with a strong commitment to maintaining structured environments in accordance with federal guidelines.
Overview
5
5
years of professional experience
Work History
Caretaker – U.S. Customs & Border Protection
Coastal Clinical Management and Service
12.2023 - Current
- Provide direct supervision and care for Unaccompanied Alien Children (UAC) and Family Units (FMUA) in a secure federal facility.
- Maintain a safe, clean, and structured environment while ensuring compliance with CBP health and safety protocols.
- Assist with personal care, hygiene, and emergency response in accordance with federal standards.
- Support daily operations and case processing, ensuring efficiency and compliance with government regulations.
- Successfully passed multiple e-QIP background investigations and maintains an active CBP PIV card.
Case Aide – ICF Site, Fort Bliss
Chenega Global Services
08.2021 - 06.2023
- Assisted in case management and processing for unaccompanied minors and immigrant families.
- Maintained detailed case documentation and ensured compliance with federal guidelines.
- Provided emotional support and guidance, ensuring a structured and supportive environment for youth in transition.
- Worked closely with federal agencies and internal teams to streamline case processes.
Youth Care Worker – EIS Site, Fort Bliss
Vighter
04.2021 - 08.2021
- Provided direct supervision and mentorship to unaccompanied minors in a temporary shelter setting.
- Ensured safety, structure, and well-being while assisting with daily routines and activities.
- Maintained behavioral records and assisted in crisis intervention when needed.
Material Expediter & Handler
Market Warehouse Furniture
08.2020 - 04.2021
- Managed inventory control and warehouse logistics to optimize storage and distribution.
- Assembled furniture and ensured quality assurance in all customer deliveries.
Education
Doctor of Dental Surgery - Dental Surgeon
Universidad Autónoma De Ciudad Juarez
Ciudad Juarez, Chihuahua, Mexico06-2021
Skills
- Active CBP PIV Holder & e-QIP Clearance
- Bilingual: Fluent in English & Spanish
- Crisis Management & Emergency Response
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Strong Interpersonal & Communication Skills
- Adaptable to High-Pressure Environments & Changing Schedules
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Caretaker – U.S. Customs & Border Protection
Coastal Clinical Management and Service
12.2023 - Current
Case Aide – ICF Site, Fort Bliss
Chenega Global Services
08.2021 - 06.2023
Youth Care Worker – EIS Site, Fort Bliss
Vighter
04.2021 - 08.2021
Material Expediter & Handler
Market Warehouse Furniture
08.2020 - 04.2021
Doctor of Dental Surgery - Dental Surgeon
Universidad Autónoma De Ciudad Juarez
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