Juan Morfin

• As an Account Manager at Milner Inc, I excelled in managing a diverse portfolio of customer accounts, consistently surpassing targets and driving significant revenue growth
• My strategic approach to upselling and cross-selling products and services not only expanded existing accounts but also secured new business opportunities
• I was adept at building and maintaining strong customer relationships, providing exceptional service that addressed client needs and fostered long-term loyalty
• My meticulous planning and detailed reporting supported informed decision-making, enhancing overall sales performance
• Additionally, I successfully transitioned to new vendors, optimizing costs and improving service delivery, demonstrating my ability to manage complex logistical challenges with efficiency and expertise.
• Leveraged proven workflow and technology systems to produce effective strategies for clients.

• Led a cross-functional team to successfully transition to a new freight vendor, resulting in substantial annual savings.
• Assessed proposed logistical changes for potential regional impacts, ensuring optimal driver capacity and managing overflow effectively.
• Demonstrated excellence in reading and interpreting functional system designs, conducting basic operational analytics, and utilizing troubleshooting guides to enhance operational efficiency.
• Focused on customer service excellence and ensured on-time delivery, consistently meeting and exceeding customer expectations.
• Led and managed projects to support logistics efforts and plans.
• Maintained high standards of internal and external customer service.

• Hired and motivated high-performing sales team, achieving over 15% in new sales per year.
• Oversaw management and implementation of new revenue strategies, sales initiatives, and customer engagement tactics to increase market share.
• Partnered with marketing team to align sales strategy with brand messaging across communication channels.
• Generated sales by executing the complete sales cycle process and break-even rate tracking through contract negotiations and close.
• Developed key customer relationships to increase sales.
• Presented products and services to prospective and existing customers to meet client needs.
• Drove substantial sales through suggestive selling and by promoting add-on purchases.

• Successfully built and managed a used auto dealership from the ground up, overseeing vehicle acquisition, sales, and inventory management
• Developed effective marketing strategies through online and local advertising, resulting in significant customer engagement and sales growth
• Ensured profitability by accurately evaluating vehicle market values, negotiating purchases, and implementing strategic pricing
• Handled all financial transactions, maintained regulatory compliance, and delivered exceptional customer service, fostering long-term relationships and repeat business
• Managed daily operations and led a team, demonstrating strong entrepreneurial skills and business acumen.

I conducted in-depth market research and implemented targeted sales strategies, successfully expanding the customer base by 20% and driving a 15% increase in sales. Leading B2C sales initiatives, I consistently achieved and surpassed monthly sales targets through the development and execution of promotional campaigns that boosted product visibility and customer acquisition. I assisted senior leadership in the executive decision-making process by generating comprehensive daily reports, recommending corrective actions, and suggesting improvements to enhance business operations. Analyzing operational records, I prepared detailed productivity reports, tracked customer volume, and sales trends, providing insights that informed strategic planning and optimized performance. Additionally, I trained and mentored new sales associates, fostering a high-performing sales team that contributed to overall business growth. My commitment to delivering exceptional customer service, addressing inquiries, and resolving issues promptly led to increased customer satisfaction and loyalty.

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