Jamerria Hill
Dacula,GA
Summary
Proven leader with a track record of motivating teams at Milner Inc to exceed objectives through effective coaching and priority management. Skilled in team management and proficient with Excel, I've driven projects to completion, enhancing productivity and member satisfaction. Achieved significant improvements in process efficiency and employee development, demonstrating a commitment to results and professional growth. Solid operations management professional with record of accomplishment as Lead Supervisor in customer service environments. Flexible approach for changing production loads and equipped with sound understanding of effective safety policies. Always ready to pitch in and help employees complete daily workloads.
Overview
6
6
years of professional experience
Work History
Lead Supervisor
Milner Inc
06.2023 - Current
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
Team Leader
Robert Half
09.2022 - 02.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Registration Supervisor
CHOA
06.2021 - 09.2022
- Researched and resolved complex registration issues, resulting in improved patient experiences and streamlined billing processes.
- Served as a subject matter expert on registration processes, providing consultation to other departments as needed.
- Improved data accuracy by regularly reviewing reports and collaborating with IT department on system enhancements.
- Facilitated communication between departments regarding patient registrations, improving interdisciplinary collaboration and reducing delays in care delivery.
Member Service Specialist
Kaiser Permanente
03.2018 - 06.2021
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
Education
BBA - Bachelors of Business Administration
Strayer University
Washington, DC06.2025
Skills
Team Management
Motivational Techniques
Priority management
{Excel, Microsoft, Forza, OMD, Eautomate, and Epic} experience
Complex Problem-Solving
Goal-Oriented
Training and mentoring
Staff Development
Timeline
Lead Supervisor
Milner Inc
06.2023 - Current
Team Leader
Robert Half
09.2022 - 02.2023
Registration Supervisor
CHOA
06.2021 - 09.2022
Member Service Specialist
Kaiser Permanente
03.2018 - 06.2021
BBA - Bachelors of Business Administration
Strayer University
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