Juan Mosquera
Loganville,GA
Summary
Dynamic technical support specialist with extensive experience at Gwinnett County Public Schools, adept in Active Directory management and Tier 1 troubleshooting. Proven ability to enhance device provisioning strategies and maintain operational efficiency. Bilingual communicator skilled in technical documentation, ensuring seamless user experiences and high satisfaction rates.
Overview
9
9
years of professional experience
Work History
Media Center Clerk
Gwinnett County Public Schools
07.2024 - Current
- Provide front-line technical support for student/staff Chromebooks and media center technology.
- Perform password resets and account unlocks using Active Directory (AD) management tools.
- Manage school-wide device inventory, assigning status updates and fines via district tracking systems.
- Configure and audit instructional technology for state-mandated testing environments.
Copy Clerk / School Clerk
Gwinnett County Public Schools
07.2022 - 07.2024
- Maintained and performed Tier 1 repairs on building-wide copier fleet; managed vendor service requests.
- Provided bilingual technical assistance and administrative support for counseling and registrar offices.
- Coordinated secure digital record transfers and withdrawals with high confidentiality.
Admin Assistant / Supervisor
South Florida Express BankServ, Inc.
04.2017 - 05.2022
- Managed regional operational databases and provided technical guidance on procedure compliance.
- Served as the secondary point of contact for escalated operational and technical issues.
AppleCare Advisor
Apple Inc.
09.2016 - 03.2017
- Delivered remote technical troubleshooting for iPhone, iPad, and Mac hardware/software issues.
- Diagnosed OS-level software bugs and guided users through complex system restorations.
Education
Bachelor of Business Administration -
Georgia Gwinnett College
07-2026
CompTIA A+ Certification -
06.2026
Associate of Science -
Georgia State University
08.2018
Skills
- Windows and MacOS
- ChromeOS and iOS
- Android devices
- Laptops and Chromebooks
- AV equipment and projectors
- Smartboards and printers
- Peripheral devices
- Active Directory management
- Google Admin Console
- Microsoft Office 365 proficiency
- Inventory management systems
- Tier 1 troubleshooting
- Password management
- Device provisioning strategies
- Technical documentation
Websites
Technical Summary
Technology Support Professional with 4+ years of experience in K-12 and enterprise environments. Specialized in Chromebook fleet management, hardware/software troubleshooting, and Active Directory user support. Bilingual (English/Spanish) with a strong foundation in AppleCare technical support and high-volume ticketing.
Timeline
Media Center Clerk
Gwinnett County Public Schools
07.2024 - Current
Copy Clerk / School Clerk
Gwinnett County Public Schools
07.2022 - 07.2024
Admin Assistant / Supervisor
South Florida Express BankServ, Inc.
04.2017 - 05.2022
AppleCare Advisor
Apple Inc.
09.2016 - 03.2017
Bachelor of Business Administration -
Georgia Gwinnett College
CompTIA A+ Certification -
Associate of Science -
Georgia State University