Juan Moya
Alta Loma,CA
Summary
A dedicated professional with more than ten years of experience in customer solutions. Committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Overview
15
15
years of professional experience
Work History
Small Business Banker
Bank of America
12.2019 - 05.2021
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Educated customers on online banking and mobile banking applications.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled various accounting transactions.
Mechanic
Mobile Trailer Works
07.2017 - 10.2019
- Worked on service calls to provide professional inspections and repairs.
- Streamlined the trailer/chassis repair process by implementing a detailed documentation system for tracking work orders and parts inventory.
- Repaired and replaced worn and damaged components.
- Utilized advanced diagnostic tools to accurately identify brake system issues, resulting in efficient repairs.
- Prolonged lifespan of vehicles under care with regular inspections and implementation of recommended manufacturer guidelines for maintenance schedules.
Customer Service/Sales Representative
Verizon Wireless
06.2013 - 06.2017
- Exceeded yearly quotas through recommendation, selection, and help to locate or obtain merchandise based on customer needs and desires.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service/Sales Representative
Wireless Advocates
03.2011 - 06.2013
- Described merchandise and explained use, operation and care of merchandise to customers.
- Educated customers about available financing options and promotions to help them make informed purchasing decisions within their budget constraints.
- Resolved customer complaints quickly and professionally, turning negative situations into opportunities for relationship building and future sales.
- Built strong relationships with customers, resulting in repeat business and positive referrals.
Customer Service/Sales Representative
Home Depot
05.2009 - 02.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Streamlined inventory management by accurately updating stock levels and maintaining organized shelves.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Package Sorter
Ontrac
03.2006 - 02.2009
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Received positive feedback from supervisors for consistently meeting or exceeding productivity goals.
- Maintained a clean and organized workspace, which facilitated smoother package sorting operations.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
Education
Bachelor of Science - Business Administration
California State Polytechnic University, Pomona
Pomona, CA12.2011
Skills
- Leadership and Teamwork
- Relationship Management
- Complex Information Interpretation
- Ability to Multitask
- Communication Skills
- Critical thinking and problem solving
Timeline
Small Business Banker
Bank of America
12.2019 - 05.2021
Mechanic
Mobile Trailer Works
07.2017 - 10.2019
Customer Service/Sales Representative
Verizon Wireless
06.2013 - 06.2017
Customer Service/Sales Representative
Wireless Advocates
03.2011 - 06.2013
Customer Service/Sales Representative
Home Depot
05.2009 - 02.2011
Package Sorter
Ontrac
03.2006 - 02.2009
Bachelor of Science - Business Administration
California State Polytechnic University, Pomona