Juan Neri
Rancho Cucamonga,CA
Summary
Service Center Manager with extensive experience in optimizing operations and implementing process improvements. Demonstrated commitment to enhancing safety standards, while effectively managing budgets and maintaining high levels of customer service and employee performance.
Overview
20
20
years of professional experience
Work History
Freight Operations Manager
XPO
Fontana, California
08.2025 - Current
- Trained staff on best practices for freight handling and compliance regulations.
- Ensured compliance with safety regulations and industry standards.
- Monitored, supervised and evaluated performance of freight staff.
- Identified opportunities to reduce cost and improve productivity.
- Implemented process improvements to enhance operational efficiency and safety standards.
- Led team meetings to communicate goals, updates, and performance expectations.
Freight Operations Supervisor
XPO
Kettleman City, California
01.2024 - 08.2025
- Led initiatives that enhanced operational efficiencies and contributed to revenue growth.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Tracked production and quality control systems to identify deficiencies and implement corrective actions.
- Demonstrated versatility in various roles, applying problem-solving skills and innovative solutions to adapt to challenges and streamline processes.
- Developed and maintained a knowledgeable and productive team of employees.
Service Center Manager
FedEx Freight
04.2020 - 10.2023
- Scheduled daily service center employees and monitored performance to optimize workflow and service delivery.
- Trained new staff members on company policies and center expectations to ensure compliance and operational consistency.
- Implemented training systems for new employees.
- Trained employees in the most current regulations and practices in an effort to prevent mishaps and promote overall safety.
- Recruited, interviewed, and hired employees while implementing a mentoring program to enhance employee engagement and retention.
- Prepared monthly budgets for overall staff and center.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
Operations Manager
FedEx Freight
12.2019 - 04.2020
- Supervised operations staff to ensure compliance with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring and onboarding of new hires, providing training to meet business requirements.
- Trained employees on current regulations and practices to enhance safety and prevent mishaps.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
Operations Manager
FedEx Freight
02.2017 - 12.2019
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff to ensure compliance with company policies and procedures.
- Led hiring, onboarding, and training of new hires to meet business needs.
- Implemented enhanced lockout and tagout maintenance processes to promote worksite safety.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
Operations Manager
FedEx Freight
12.2015 - 02.2017
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures that enhanced operational quality and increased team efficiency.
- Supervised operations staff, ensuring compliance with company policies and procedures.
- Led hiring, onboarding and training new hires to fulfill business requirements.
- Developed and implemented safety programs.
- Facilitated meetings with upper management to identify and implement safety improvements.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
Operations Supervisor
FedEx Freight
05.2012 - 12.2015
- Managed internal operational standards and productivity targets.
- Motivated and trained employees, fostering a culture of teamwork that maximized overall productivity.
- Evaluated team member performance and productivity, provided actionable feedback, and implemented corrective actions to enhance overall effectiveness.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Completed workplace safety and hazard inspections.
- Instructed employees on OSHA standards.
- Analyzed onsite incidents and instituted precautionary measures that significantly reduced risk and severity of workplace injuries.
Dock Worker
FedEx Freight
12.2006 - 05.2012
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Secured cargo using chains, load bars, wood blocks, and straps.
- Executed verbal and written instructions for efficient movement and shipping of products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Participated in safety training and drills to enhance preparedness for dock emergencies.
Education
High School Diploma -
Western High School
Las Vegas, NV06-2005
No Degree - General Studies
College of Southern Nevada
Las Vegas, NVSkills
- Freight logistics
- Safety regulation
- Operational efficiency
- Process improvement
- Transportation planning
- Team communication
- Employee engagement
Accomplishments
ASQ certified in Quality Driven Management Expert (QDM Expert)
FedEx 5 Star award recipient
Languages
- English
- Spanish
Timeline
Freight Operations Manager
XPO
08.2025 - Current
Freight Operations Supervisor
XPO
01.2024 - 08.2025
Service Center Manager
FedEx Freight
04.2020 - 10.2023
Operations Manager
FedEx Freight
12.2019 - 04.2020
Operations Manager
FedEx Freight
02.2017 - 12.2019
Operations Manager
FedEx Freight
12.2015 - 02.2017
Operations Supervisor
FedEx Freight
05.2012 - 12.2015
Dock Worker
FedEx Freight
12.2006 - 05.2012
High School Diploma -
Western High School
No Degree - General Studies
College of Southern Nevada