Juan Nieves

Ies Residential

05.2014 - 10.2024

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.