Juan Nieves
Pasadena,TX
Summary
- Adept at leading teams to success, My tenure at IES Residential was marked by enhancing customer satisfaction and team productivity through effective staff management and problem-solving. Skilled in training and mentoring, I excel in creating harmonious work environments that foster reliability and adaptability.
Overview
10
10
years of professional experience
Work History
Supervisor
Ies Residential
05.2014 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
No Degree -
Aama Sanchez Charter School
6001 Gulf Fwy, Houston, Tx Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Processes and procedures
- Coaching and mentoring
- Problem-solving
- Multitasking
- Adaptability and flexibility
- Effective communication
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Ies Residential
05.2014 - 10.2024
No Degree -
Aama Sanchez Charter School
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