Juan Olvera
Phoenix,Arizona
Summary
Dependable employee successful at providing fast, high-quality customer service to guests in restaurant settings. Highly adaptable to professional settings with expertise in personnel development, team collaboration and resolving issues with customers, and management. Technologically proficient with ongoing studying for backend application development with hobbies including computer hardware troubleshooting, network analysis, and web development.
Overview
5
5
years of professional experience
Work History
Google Cloud BDR
TTec
10.2023 - Current
- Consult with sales, media, and marketing teams to gather product information and develop targeted advertising copy
- Tailor sales scripts to resonate with specific needs and interests of individual prospects
- Schedule appointments for sales representatives with prospective customers and manage sales presentation attendance
- Demonstrate database technical functionality, highlighting performance, security, and reliability features.
- Exceeded sales quotes by 40% awarding me with recognition by management.
Server/Bartender
Fogo De Chao
06.2023 - 07.2024
- Provided exceptional customer service in fast-paced, fine dining environment
- Managed multiple tables simultaneously, taking orders, serving food and beverages, and addressing customer inquiries
- Developed expertise in wine knowledge, providing recommendations and expertly serving wine to guests
- Maintained clean and organized bar area, ensuring adequate stock of beverages, glassware, and supplies.
- Served football, baseball teams, as well as, celebrities and influencers with utmost professionalism.
Facebook Marketing Pro / BDR
TTec
08.2021 - 08.2023
- Collaborated with sales, media, and marketing teams to develop and execute comprehensive promotional campaigns across various media platforms
- Provided strategic consulting to advertising agencies and internal stakeholders, ensuring alignment with campaign objectives
- Analyzed effectiveness of marketing, advertising, and communication strategies, providing data-driven insights to optimize campaign performance.
- Increased client ROI by 50% on average by collaborating on advertising strategies.
Bartender
STK
04.2022 - 05.2023
- Crafted classic and innovative cocktails, showcasing comprehensive knowledge of mixology and beverage preparation techniques
- Managed bar inventory, placing orders and ensuring adequate stock of liquors and supplies
- Provided exceptional customer service, taking orders efficiently and maintaining positive and engaging demeanor.
- Tended to 500+ reservations on average during special events and occasions.
Prep Cook
Maple and Ash
07.2019 - 04.2022
- Contributed to the efficient operation of a high-volume kitchen, preparing food items according to established recipes and standards
- Maintained a clean and organized work area, adhering to strict food safety and sanitation guidelines
- Developed proficiency in various culinary techniques, including knife skills, measuring, and mixing ingredients.
Education
GED -
Arcadia High School
Scottsdale, AZ05.2019
Skills
- Customer Service: Fine Dining Service
- Adaptability
- People skills
- Conflict resolution
- Team Building
- Multitasking
- Attention to detail
- Negotiation
- Collaboration
- Composure
- English (Native)
- Spanish (Fluent)
Timeline
Google Cloud BDR
TTec
10.2023 - Current
Server/Bartender
Fogo De Chao
06.2023 - 07.2024
Bartender
STK
04.2022 - 05.2023
Facebook Marketing Pro / BDR
TTec
08.2021 - 08.2023
Prep Cook
Maple and Ash
07.2019 - 04.2022
GED -
Arcadia High School
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