Juan Orellana
South San Francisco,CA
Overview
26
26
years of professional experience
Work History
Route Sales Director
Flowers Foods
San Leandro, CA
08.2015 - Current
- Developed and maintained strong relationships with retail customers.
- Trained and supported team members in sales techniques.
- Conducted regular assessments of customer feedback for service improvement.
- Utilized sales software to track orders and manage customer accounts.
- Conducted regular meetings with the sales team to review performance objectives and set targets for future growth.
- Investigated any discrepancies between invoices, delivery orders, and returns from customers.
- Trained and supervised new route drivers on safety procedures, customer service, and company policies.
- Identified areas of improvement within the organization's operations which could be leveraged for increased profitability.
- Ensured compliance with all relevant regulations regarding health and safety standards in the workplace.
- Held route sales representatives accountable for issues and general sales.
- Resolved customer complaints promptly by providing solutions that best meet their needs.
- Established efficient route plans for drivers to ensure timely deliveries of products.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales goal achievement with expert product knowledge and promotion.
Territory Manager
Mondelez International
San Francisco, CA
01.2013 - 07.2015
- Developed relationships with key retailers to enhance product visibility.
- Implemented merchandising standards to optimize shelf space and presentation.
- Monitored competitor activity to adjust strategies accordingly.
- Utilized CRM tools to track customer interactions and sales performance.
- Worked closely with existing accounts to grow market share.
- Developed and implemented strategies to increase sales in assigned territory.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
- Identified areas of improvement for increasing efficiency of operations within the region.
- Analyzed sales data to identify trends and areas for improvement.
- Monitored sales performance metrics to ensure achievement of targets.
Assistant Manager
Hostess Brands
San Francisco, CA
06.1999 - 12.2012
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Delivered products to customers on established routes.
- Managed inventory levels and restocked products as needed.
- Built strong relationships with customers through regular visits.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Delivered product to customers in a safe and courteous manner.
Education
High School Diploma -
J Eugene McAteer HS
San Francisco, CA06-1993
Skills
- Customer relationship management
- Sales software
- Route planning
- Inventory management
- Market analysis
- Team leadership
- Employee training
- Relationship building
- Team motivation
Timeline
Route Sales Director
Flowers Foods
08.2015 - Current
Territory Manager
Mondelez International
01.2013 - 07.2015
Assistant Manager
Hostess Brands
06.1999 - 12.2012
High School Diploma -
J Eugene McAteer HS