Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Juan Ortiz

Orlando

Summary

Dynamic technician with a proven track record at Firestone Complete Auto, excelling in complex repairs and preventive maintenance. Top performance for exelence work, recognized for exceptional attention to detail and troubleshooting skills. Enhancing and ensuring customer satisfaction. Adept at multitasking and organization, contributing to successful project completions and efficient workflow processes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technician B

Firestone Complete Auto
09.2020 - 03.2025
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Technician

Honda Dealership
01.2024 - 03.2024
  • Maintained a high level of customer satisfaction with timely and accurate diagnoses of AC issues.
  • Streamlined workflow processes by keeping tools organized and well-maintained, minimizing downtime between jobs.
  • Cleaned sheet metal ducts, evaporator coils, drip pans, axial, and centrifugal fans and capacitor-start and resistance-start motors.
  • Diagnosed faults in electrical and mechanical components to return units to full operating capacity within 24 hours of maintenance request.
  • Showcased strong attention to detail by thoroughly inspecting all components of AC systems, identifying potential issues before they escalated into costly problems.

Retail Sales Associate

Advanced Auto Parts
01.2018 - 09.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Associate Degree in Auto - Automotive Engineering

Automeca Technical College
Caguas, PR
01-2014

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Troubleshooting
  • Installation, Maintenance and repairs
  • Quality control
  • Mechanical Knowledge
  • Equipment maintenance
  • Work Planning and Prioritization
  • Issue resolution

Certification

  • Certified AC repair, Honda dealership - 2024

Timeline

Technician

Honda Dealership
01.2024 - 03.2024

Technician B

Firestone Complete Auto
09.2020 - 03.2025

Retail Sales Associate

Advanced Auto Parts
01.2018 - 09.2020

Associate Degree in Auto - Automotive Engineering

Automeca Technical College

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