Juan Ortiz
Summary
Results-driven professional with extensive experience in account management, dedicated to cultivating strong client relationships and driving substantial business growth. Proven ability to identify client needs and deliver tailored solutions that enhance satisfaction and loyalty. Expertise in developing strategic initiatives that align with organizational goals, resulting in increased revenue and market share. Committed to leveraging analytical skills and industry knowledge to foster long-term partnerships and achieve exceptional results.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Account Manager UPS
Quantem Aviation Services
ORLANDO, FL
06.2025 - Current
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
Regional CI Manager
World Wide Flight Services
JFK New York
05.2024 - 06.2025
- Regional Continuous Improvement Manager handling Amazon Express Operations for the Eastern region to include JFK, BDL, ABE, ATL, TOL, MSP, MSY
- Expertise in all facets of Lean Six Sigma up to and including Yellow and Green Belt
- Resolved conflicts between different versions of source code while merging changes from multiple branches.
- Collaborated with stakeholders to identify system requirements for integration projects.
- Monitored performance metrics related to integrations and took corrective action when necessary.
Senior Manager Flight Operations/Network Manager
Polar Air Cargo/Atlas Air Inc.
US
08.1999 - 05.2024
- Initiated operational flight information and time limited decision messages
- Experienced user of Airline Information Management System (AIMS)
- Primary coordinator for operations worldwide
- Final responsibility on the course of action to be taken on all operational decisions that will impact revenue, services or scheduling
- Provide functional direction to all departments including Cargo Movement Center, Flight Dispatch, Crew Management and Maintenance Control
- Provide functional direction to operating staff in the Global Control Center
- Managed multiple projects and priorities in a fast-paced environment.
- Mentored and trained junior staff members, providing guidance on career development opportunities.
- Provided clear direction and guidance to subordinates, fostering an environment of collaboration and teamwork.
- Established performance metrics to monitor progress towards organizational goals and objectives.
Manager Aircraft Cleaning
Hart to Hart Aircraft Cleaning
JFKIA, Jamaica New York
04.1994 - 12.1996
- Oversaw aircraft cleaning operations, ensuring adherence to safety and quality standards.
- Developed training programs for staff, enhancing skills and operational efficiency.
- Implemented process improvements, reducing turnaround time for aircraft cleaning services.
- Managed scheduling and logistics for cleaning teams, optimizing resource allocation.
- Conducted regular inspections of cleaned aircraft to maintain high service quality.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Staff Sergeant/Operations Chief
U.S. Marine Corps
US
06.1979 - 05.1990
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Supervised 200 enlisted personnel and their job assignments.
- Coordinated Search and Rescue (SAR) for downed aircraft.
- 3 Honorable Discharges, 3 Good Conduct Medals, Navy Achievement Medal, Sea Service Deployment Ribbon, Meritorious Unit Commendation.
Education
Bachelor of Science - Aviation Maintenance Technology
Aviation/ENY High School
Queens, NYHigh School/Regents Diploma - Aviation Maintenance Technology
Aviation/ENY High School
Queens, NYCertification
- FAA Flight Control Dispatcher License, PATI, JFK, NY
- Lean Six Sigma Yellow/Green Belt Certification
Languages
Spanish
Native or Bilingual
Timeline
Account Manager UPS
Quantem Aviation Services
06.2025 - Current
Regional CI Manager
World Wide Flight Services
05.2024 - 06.2025
Senior Manager Flight Operations/Network Manager
Polar Air Cargo/Atlas Air Inc.
08.1999 - 05.2024
Manager Aircraft Cleaning
Hart to Hart Aircraft Cleaning
04.1994 - 12.1996
Staff Sergeant/Operations Chief
U.S. Marine Corps
06.1979 - 05.1990
Bachelor of Science - Aviation Maintenance Technology
Aviation/ENY High School
High School/Regents Diploma - Aviation Maintenance Technology
Aviation/ENY High School