Manuela Oliveira
Orlando
Summary
Multilingual and highly organized professional with over 5 years of combined experience in administrative operations and behavioral therapy. Proven ability to manage high-pressure environments, support cross-functional teams, and deliver client-centered services with professionalism and empathy. Background includes over 2.5 years as an Office Administrator, streamlining workflows, coordinating service schedules, managing inventory, and training staff to ensure operational efficiency. Additionally, brings 3+ years of experience as a compassionate Registered Behavior Technician (RBT), providing ABA therapy to neurodivergent children in classroom settings, in home, and via telehealth. Native Portuguese speaker and fluent in English.
Overview
6
6
years of professional experience
1
1
Certification
Work History
UPS Account Coordinator
CBRE
Lake Mary, FL
10.2025 - 03.2026
- Developed and managed preventative maintenance schedules for UPS systems across the Southeast region, coordinating directly with clients to confirm service appointments and align technician availability.
- Coordinated service operations across multiple client sites, ensuring timely completion of maintenance, repairs, and emergency response while meeting service-level requirements.
- Managed service requests, dispatch coordination, and logistics, arranging parts procurement, equipment delivery, and technician travel for onsite installations and repairs.
- Served as the primary point of contact between clients, field technicians, and internal teams, resolving service issues, managing work orders, and maintaining strong client relationships.
Administrator
CPI Cummins Allison
Mount Prospect, Illinois
01.2023 - 08.2025
- Highly organized Administrator with over 2 and a half years of experience in office management and administrative support.
- Collaborated with the Service Manager and a team of 20 technicians to streamline daily operations including schedule service routes, managing inventory, and coordinating orders.
- Assisted in troubleshooting and resolving client issues and providing solutions that enhance user experience and satisfaction.
- Trained and mentored new hires and management on daily operational procedures, workflows, and best practices to ensure consistency, efficiency, and high service standards across the team.
Registered Behavior Technician
Blue Bird Day- Therapeutic Preschool and Kindergarten
Wheaton, Illinois
10.2021 - 01.2023
- Dedicated Registered Behavior Technician with extensive experience in implementing Applied Behavior Analysis (ABA) techniques to enhance the learning and behavioral outcomes of children on autism spectrum.
- My approach to implementing individualized treatment plans developed by BCBAs is personalized to each child's unique learning style, ensuring sessions are both effective and engaging.
- I collaborated closely with BCBAs and families to implement evidence-based strategies that promote positive Behavior changes.
- Provided one-on-one ABA therapy RBT services in a variety of settings including early intervention clinic, delivering services in-clinic, in-home, and via telehealth. Supported individual students throughout their daily routines and provided targeted assistance based on their individualized treatment plans.
- Participated in team meetings and clinical supervision sessions to discuss treatment plans and ongoing professional development.
Registered Behavior Technician
Autism Service Provider & Beyond
Wheaton, Illinois
01.2021 - 09.2021
- Collaborated closely with BCBAs to implement individualized treatment plans in telehealth environments.
- Collected data on student progress and behavior to inform treatment plans and make necessary adjustments.
- Provided one-on-one ABA therapy RBT services in a variety of settings including early intervention clinic, delivering services in-clinic, in-home, and via telehealth.
Private Tutor
Self Employed
Naperville, Illinois
08.2020 - 05.2021
- Conducted one-on-one in-home tutoring sessions with children aged 7-12 during pandemic-related remote learning periods.
- Actively supervised students during their Zoom classes to ensure they remained engaged, attentive, and on taskmirroring an in-person classroom environment.
- Collaborated closely with both parents and teachers by providing regular updates on academic progress, behavior, and areas needing improvement.
- Reviewed completed work for accuracy and quality, providing feedback to help students meet or exceed academic expectations.
- Managed students' weekly schedules and assignments by guiding them through tasks, reinforcing time management, and ensuring assignments were submitted on time.
- Fostered a structured and positive learning environment by combining individualized instruction with consistent accountability and support.
Registered Behavior Technician
Autism Home Support Services
Chicago, Illinois
10.2020 - 03.2021
- Applied evidence-based behavioral interventions to promote social, communication, and functional living skills.
- Collected detailed data on skill acquisition and behavior reduction programs using Central Reach.
Education
Bachelor of Science - Special Education Learning and Behavior
Illinois State University
Normal, Illinois05-2020
Skills
- Customer Service Call Center
- Applied Behavior Analysis (ABA)
- Childcare & Special Needs Support
- Telehealth
- Organizational & Communication Skills
- Classroom & Curriculum Management
- Bilingual Client Support
- Peer Training
- Task Coordination
- Project and Task Management
- Proficient in Microsoft Office
Certification
- CPR/First Aid
- Registered Behavior Technician (RBT)
LANGUAGES
Portuguese | Native
English | Advanced
Spanish | Intermediate
Timeline
UPS Account Coordinator
CBRE
10.2025 - 03.2026
Administrator
CPI Cummins Allison
01.2023 - 08.2025
Registered Behavior Technician
Blue Bird Day- Therapeutic Preschool and Kindergarten
10.2021 - 01.2023
Registered Behavior Technician
Autism Service Provider & Beyond
01.2021 - 09.2021
Registered Behavior Technician
Autism Home Support Services
10.2020 - 03.2021
Private Tutor
Self Employed
08.2020 - 05.2021
Bachelor of Science - Special Education Learning and Behavior
Illinois State University