Juan Oviedo
Houston,Tx
Summary
Dynamic and dependable professional with extensive experience in customer service and sales within fast-paced retail and service environments. Recognized for exceptional communication, problem-solving, and multitasking abilities that drive positive outcomes. Committed to delivering outstanding customer experiences while fostering collaboration among team members to achieve organizational goals. Eager to leverage skills in a challenging role that values dedication and teamwork.
Overview
6
6
years of professional experience
Work History
Personal Shopper
HEB
18611 Eastfield Dr, Webster, TX 77598
09.2022 - Current
- Ensured optimal condition of all items to uphold quality standards.
- Thrived in fast-paced environments by facilitating cross-departmental communication and managing time-sensitive tasks.
- Developed efficient product selection strategies to enhance customer satisfaction and loyalty.
- Enhanced customer engagement through tailored recommendations and follow-up communication efforts.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
HVAC Assistant
JR AC Refrigeration
05.2021 - Current
- Assisted in installation and maintenance of HVAC systems, ensuring optimal performance and compliance with safety standards.
- Conducted routine inspections of HVAC equipment, identifying issues and recommending repairs to enhance efficiency.
- Supported senior technician in troubleshooting complex HVAC problems, contributing to timely resolutions and customer satisfaction.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Ensured timely completion of projects by efficiently managing tasks and coordinating with team members.
Front Desk Associate
Fitness Connection
12338 Gulf Fwy, Houston, TX 77034
03.2022 - 08.2022
- Managed front desk operations, ensuring seamless member check-in and appointment scheduling.
- Assisted members with inquiries, providing exceptional customer service and support.
- Coordinated membership registrations and renewals, streamlining administrative processes.
Footwear Sales Associate
Finish Line
1100 Baybrook Mall #1102, Friendswood, TX 77546
05.2021 - 05.2022
- Executed sales strategies to drive revenue growth and meet store targets.
- Trained new associates on product features, sales techniques, and store policies.
- Collaborated with team members to maintain an organized and visually appealing sales floor.
Cashier and Dining Room Associate
Panera Bread
1100 Baybrook Mall #1102, Friendswood, TX 77546
07.2020 - 05.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Provided exceptional customer service, resolving issues to enhance guest satisfaction.
- Collaborated with team members to maintain a clean and organized workspace during peak hours.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor's Degree - Supply Chain management
University of Houston Downtown
320 N Main St, Houston, TX 7700212.2026
San Jacinto College
05.2024
High school diploma -
Dobie High School
05.2021
Skills
- Strong time management and meeting deadlines
- Excellent communication and teamwork
- Customer service
- Effective problem-solving and conflict resolution
- Decision-making
- Attentive listening and customer-focused service
- Deadline driven
- Sales and upselling experience
- Adaptability in fast-paced environments
- Effective skills in Microsoft Excel, word, and PowerPoint
Timeline
Personal Shopper
HEB
09.2022 - Current
Front Desk Associate
Fitness Connection
03.2022 - 08.2022
HVAC Assistant
JR AC Refrigeration
05.2021 - Current
Footwear Sales Associate
Finish Line
05.2021 - 05.2022
Cashier and Dining Room Associate
Panera Bread
07.2020 - 05.2021
Bachelor's Degree - Supply Chain management
University of Houston Downtown
San Jacinto College
High school diploma -
Dobie High School